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Sample Responses
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After the control XML is processed, a controlResultMessage is sent to the specified email address.
The message will contain one of the following states:
STATUS | Description | Result sent to address defined ... |
---|---|---|
COMPLETE | All processing steps finished without any error indication. | ... in the success-report-address node. |
PARTIAL | Initial processing was successful, but one or more of the processing steps encountered errors. | ... in the failure-report-address node. |
FAILURE | Processing failed in an early stage and did not continue. | ... in the failure-report-address node. |
Authentication Error Messages
Message | Cause | Action |
---|---|---|
AXIS error, No service is available at this URL | Correct message in the browser for https://webdomain/eCMessageService | Use one of the tools to send a request |
<faultstring>Authentication failed, no valid user or password.</faultstring> | Wrong user, password, or expired account. | Verify your credentials in the Mapp Engage login |
<faultstring>Domain not found</faultstring> | Wrong system name | Verify your <realm>my_system_name</realm> from soap header |
General Error Messages
Message | Cause | Action |
---|---|---|
Error parsing document. | Document not well-formed or not valid | Check if XML is valid. Check examples or WSDL for available tags |
Error parsing document. Message: "no such member list" | Attachment invalid or missing | Please check <uri-reference> tag and attachment name |
The group email domain 'my_system_name.cust-mta.com' is invalid for the customer | Domain not correct for the particular customer | In Mapp Engage create a new group and check the domain |
Email '740f224' already exists.. Error ID 'TestGroup1'` | Group email already exists | Check <email> tag |
<import-fatal-error>Content is not allowed in prolog.</import-fatal-error> | Problem with attachment format | Check <uri-reference> and <member-list> tags |
No CDATA for HTML/TXT part OR Encoding for group or message content or recipient file is wrong. | use CDATA to avoid this. | |
The zip file cannot be found | File zipped with a directory structure | Pack zip file without directory (1 level compression) |
Content not allowed in prolog | In "Process Control XML" "File is Zipped:" is false | "File is Zipped:" set to true |
Other problems
FTP URL not ending with /
The sendout date is before the campaign is fully loaded
The executor/owner of the task/group is deactivated (group/systemwide)