---
title: "Academy - Engage Courses"
slug: "academy"
updated: 2025-07-15T08:19:17Z
published: 2025-07-15T08:19:17Z
canonical: "docs.mapp.com/academy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Academy - Engage Courses

[Mapp Academy](https://academy.mapp.com) is your central learning hub for the Mapp Cloud.

It offers flexible e-learning — anytime, at your own pace, and with practical exercises, videos, and certification tests.

There are two main ways to get started:

- **Follow the Mapp Engage – Basic learning path**

If you’re new to Mapp Engage, we recommend starting with our **learning path**, which includes all essential courses in the right order. It guides you step by step — from managing contacts to creating dynamic campaigns. Perfect if you want a structured introduction to the platform.
- **Choose freely from the full course catalog**

Already know what you’re looking for? Then head directly to the full course catalog and explore all available topics — no login required.

> [!TIP]
> Get started now
> 
> - [Browse the full catalog](https://academy.mapp.com/catalog) — no login required
> - Or [sign up at](https://academy.mapp.com) [academy.mapp.com](http://academy.mapp.com) to get immediate access to the full learning experience

---

### Engage Basic Courses

Below, you’ll find an overview of the basic courses included in the learning path.

| Course | What you will learn |
| --- | --- |
| [Introduction](https://academy.mapp.com/catalog/courses/4405486) | - What is Mapp Engage used for? - How do I navigate through the Mapp Engage platform? |
| [Groups & Contacts](https://academy.mapp.com/catalog/courses/4405632) | - Create and configure groups in Mapp Engage. - Add contacts to groups using various methods. - Understand contact profiles and their attributes. |
| [Creating & Managing Email Content with CMS](https://academy.mapp.com/catalog/courses/4407451) | - Upload and manage images in the **Content Store**. - Create and edit **Email Templates & Messages**. - Structure email content efficiently using drag-and-drop tools. |
| [Personalization, Dynamic Content & Testing with CMS](https://academy.mapp.com/catalog/courses/4407454) | - Apply **personalization** to create more relevant email experiences. - Use dynamic content to tailor messages based on recipient attributes. - Test emails to ensure correct rendering, personalization, and functionality before sending. |
| [SMS, Push & In-App](https://academy.mapp.com/catalog/courses/4407585) | - Create and personalize SMS, Push, and In-App messages in Mapp Engage. - Choose the right channel based on context and customer behavior. - Set up mobile messages for scheduled, event-based, or location-triggered delivery. |
| [Segmentation](https://academy.mapp.com/catalog/courses/4407609) | - Create meaningful segments using profile data, engagement, and preferences. - Apply segments in campaigns, whiteboards, and group population. - Use filters and logic (AND/OR) to define precise target groups. - Understand how updates to segments impact your workflows. |
| [Automating Campaign Flows with Whiteboards](https://academy.mapp.com/catalog/courses/4460184) | - How do I create event-based whiteboards? - How do I create scheduled whiteboards? - How do I create recurring whiteboards? - How do I use the features of all whiteboards to send contacts on different journeys? |
| [Analyzing Message Performance](https://academy.mapp.com/catalog/courses/4477461) | - How can I view the deliverability and recipient activity for Emails? - How can I download contact data for recipients? - How can I view delivery statistics for SMS? - What statistics are available in the Campaign Dashboard? |
| [Email Deliverability Fundamentals](https://academy.mapp.com/catalog/courses/4490807) | - How do you handle list management to maintain the sender's reputation? - How do we handle user feedback to maintain the sender's reputation? - What are DMARC and BIMI? |
| Certification Test | - Become a certified Mapp Engage Basic user! - 35-minute test - 30 questions to answer - 75% passing score |

For all other topics and advanced training, visit the full Mapp Academy [course catalog](https://academy.mapp.com/catalog) — no login required.

Content that adapts based on user data, behavior, or conditions, enabling personalized messaging in Mapp Engage.

Deliverability is the ability of an email to reach a recipient’s inbox successfully. It is influenced by factors like sender reputation, authentication, and engagement.