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All Available Events
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Engage offers over 30 different events. An event triggers an automated job in an event-based automation. See Event-Based Automation.
The events are listed here with a short description and a link to a separate page with more information. On the user interface, the events are divided into categories.
Message
Setting | Description |
---|---|
A contact forwarded a message using the Engage forward functionality. This does not include when the message is forwarded using the forward functionality of the recipient's email client. | |
A contact replied to a message by clicking the reply button in his email client or responding to an incoming SMS. You need to configure the Reply Handling in the group settings before using this automation. | |
A single message was sent to a recipient. Single messages are messages that are sent to only one recipient at a time, rather than to a whole group. | |
The Engage system received a technical response after sendout regarding a problem with message sendout or delivery. | |
A recipient clicked on a link in a message. | |
A recipient opened a message. |
Group
Setting | Description |
---|---|
A new member was added to a group without an opt-in confirmation. The notification mode is Add with Message or Add without Message. | |
A new group was created in Engage. This includes manual group creation or group creation via API or control XML. | |
Sendout of a group message has started. | |
Sendout of a group message has finished. | |
A new member subscribed to a group. Subscription must include an opt-in confirmation. | |
A selection of contacts was successfully transferred to a different group. | |
A member unsubscribed from a group, for example via API or by using the unsubscribe link in the Engage Variables. |
Contacts
Setting | Description |
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A contact's profile data was changed. | |
A profile-based automation was applied. | |
A new contact was added to the system with the API method UpdateRecipientNoMsg or UpdateRecipientMsg with the parameter Self=True. |
System
Setting | Description |
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A system user's credit was changed. | |
A preceding event-based automation executed. | |
An HTTP request was received from an external server. This could be information from a website or shop system. It is possible to limit the event to requests containing certain information or parameters. | |
A system user logged in to the Engage system. This includes both an API login and login via the user interface. | |
The Engage system has finished processing and sending an mbox file. | |
A preceding time-based automation executed. | |
Engage received information about an external event, such as a purchase in an online shop. |
Import / Export
Setting | Description |
---|---|
Import of a file with contact addresses and profile data has finished. | |
Import into a related data set has finished. | |
A single record was added to a related data set. The record is associated with an email, mobile or fax address of a contact. | |
A single record was added to a related data set. | |
A record has been deleted from a related data set. |