Contact Management

With Mapp Engage, you can interact with many contacts. To simplify contact management, you can automate imports and profile updates. From time to time, however, you can still locate and update contacts individually or manage the memberships of a sin...

General Information Mapp Engage uses email addresses as the primary identifier for contacts. When you import or add contacts, Mapp Engage checks each email address to ensure it meets specific requirements. Messages sent to invalid addresses are aut...

The ability to maintain a clean database of current contacts is essential for effective digital marketing. Contacts expect an easy, immediate, and hassle-free unsubscribe process. Mapp Engage makes it easy for your contacts to opt out of a newslette...

Goal​ To delete a contact from the system manually. Related Topics​ ​Remove Contacts from Groups and Systems​ Procedure​ In the ​Main Navigation​, click ​ Audience​ > ​Contact Management ​ > All Contacts. ⇒ An overview of all ...

Goal​ To anonymize contacts in the system in compliance with data privacy requirements. Be careful when selecting this function! The ​Anonymize Contact​ function is effective immediately, without a confirmation step.  Procedure​ In the ...

Goal​ To export information on a contact entry that is stored in the system. Hint If necessary, filter the contacts to find your contact. For more information, see  Filter Options​ . Procedure In the ​ Main Navigation​, click Audienc...

Navigation Path​ In the ​ Main Navigation​, click Audience​ > ​Contact Management ​ > Group Members. From the ​Group​ drop-down list, select a group. ⇒An overview of all the contacts who are members of the selected group opens. ...

Navigation Path​ In the ​Main Navigation​, click ​ Audience​ > ​Contact Management ​ > Group Members.  From the ​Group​ drop-down list, select a group. ⇒The contacts who are members of the selected group are shown in the list....

Navigation Path​ In the ​ Main Navigation​, click  Audience​ > ​Contact Management ​ > Group Members. From the ​Group​ drop-down list, select a group. ⇒ The ​Group Members​ window opens. In the ​Actions​ column, click ...

Navigation Path​ In the ​ Main Navigation , click Audience​ > ​Contact Management ​ > Group Members. In the ​ Group​ drop-down list , select the group you want to export contact data. ⇒The ​ Group Members ​ window opens. Click ​Ex...

Navigation Path​ In the ​Main Navigation ​, click ​ Audience​ > ​Contact Management ​ > All Contacts. Purpose​ This window lists all of the contacts in your system. Use the actions for each contact to access a range of contact managemen...

Navigation Path​ In the ​Main Navigation​, click Audience​ > ​Contact Management ​ > All Contacts. ⇒An overview of all the contacts opens. Click ​Create​. ⇒The ​New Contact Profile​ window opens. Purpose​ In this window, you...

Navigation Path​ In the ​Main Navigation ​, click Audience​ > ​Contact Management ​ > All Contacts. ⇒  An overview of all the contacts in your system opens. In the ​Actions​ column, click the symbol. ⇒ The ​Contact Profil...

Navigation Path​ In the ​Main Navigation​, click Audience​ > ​Contact Management ​ > All Contacts. ⇒An overview of all the contacts in your system opens. Find the contact you want to view. In the ​Actions​ column, click the symbol. ⇒...

A control address is a contact in Mapp Engage that receives copies of messages Mapp Engage sends. These are copies of messages that are sent to specific groups, or a copy of every message sent by your Mapp Engage system. Please note that if t...

Goal​ To set a contact as a control address. Prerequisites​ The contact exists in the system. Your system user account has permission to add a control address (240 ​ Contacts: Manage control addresses ​). Background Information​ A contr...

Navigation Path​ In the ​Main Navigation ​, click ​ Audience​ > ​Contact Management ​ > All Contacts. ⇒ The ​Contact Management​ window opens. In the ​Actions​ column, click the symbol. ⇒The ​Contact Profile​ window opens....

Navigation Path​ In the ​ Main Navigation​, click ​ Audience​ > ​Contact Management ​ > All Contacts. ⇒ An overview of all the contacts opens. In the ​Actions​ column of the desired contact, click ​Memberships​. ⇒ The ​Grou...

Navigation Path​ In the ​Main Navigation ​, click  Audience​ > ​Contact Management ​ > All Contacts. ⇒  The ​Contacts Management​ window opens. In the ​Actions​ column, click Message History​. You can use the input...

Goal ​To see all groups that a contact is a member of. Background Information​ In Mapp Engage, a contact can be a member of many groups. The ​Group Memberships​ window lets you see all of the memberships of a single contact. Procedure​ In the...

Goal​ To view all the messages that you have sent to a particular contact. Background Information​ The ​Message History​ window displays all the messages that you have sent to a contact. What can I do in this window? See all the messages ...

Goal​ To edit the profile of a contact manually. Background Information​ Usually, contact profiles are updated with an import file that contains the new profile data. However, you can also add and edit the profile data of individual contacts manu...