Group Settings

What can I do in this area? Create and edit group-specific settings. General Group Settings​ Owner / Managers The group owner and managers are displayed in the General Settings tab . To assign roles within the group, refer to Assign a Gro...

When you send an email with Mapp Engage, the recipients can reply directly to the email. These replies can include auto-responses, questions, service requests or other feedback. You must tell Mapp Engage how to handle these replies. Mapp Engage doe...

General Information A Response is a message that does not reach the intended contact. This can occur if the message is sorted out during sendout or rejected by the receiving Mail Transfer Agent (MTA). Email campaigns can generate various response...

General Information The List-ID header is a specialized header included in email messages to provide a unique identifier for a mailing list. This header is essential for email clients, enabling them to filter and organize incoming messages effectiv...

Overview The list-unsubscribe header is used in group sendouts to provide recipients with a clear and visible option to unsubscribe. Major webmail clients such as Outlook.com, Hotmail, Yahoo, and Gmail support this header, automatically adding an u...

Navigation Path​ In the ​Main Navigation​, click Audience > Group Management > Groups. ⇒ The ​Groups ​ window opens to the ​Groups​ tab. In the ​ Actions​ column, click Change Settings ​. ⇒ The ​ General Settings ​ window opens...

Navigation Path Audience > Group Management > Groups​ > Change Settings >  ​Reply Handling ​ What can I do in this window? The "Reply Handling" tab in Mapp Engage allows you to configure settings for handling replies ...

Overview This document provides guidance on setting deactivation settings for specific Mapp Engage groups. Deactivation blocks message sendout to certain addresses with a history of deliverability problems, ensuring that contacts with problematic e...

Navigation Path​ In the ​top navigation ​ , click ​ Audience > Group Management > Groups ​. In the ​Actions​ column, click Change Settings ​  or the  symbol. Click ​ Notifications ​. Purpose​ The ​Notifications​...

Navigation Path​ In the ​Main Navigation​, click Audience > Group Management > Groups ​. In the ​ Actions​ column for the corresponding Group, click ​ Change Settings ​ or the symbol. ⇒ The ​ General Settings​ window opens. Cl...

Navigation Path​ Audience > Group Management > Groups ​ > Change Settings​ > Sendout Options Purpose​ The  ​Sendout Options tab defines settings for message sendouts in this group. Sendout Options​ Mandatory Fields...

Goal​ The same leading or closing content is added to every message sent in a certain group. This content is created and stored separately for each group. Leading content could be, for example, a static key visual or greeting. The closing content ...

Goal​ To make a selection mandatory in every sendout in a group. During sendout, Mapp Engage checks whether a selection is in place. If not, sendout is blocked and you receive an error message. This applies to both group sendouts and split sendou...

Goal To tack the system links inserted in a message and to include this tracking information in the recipient activity link analysis. Background Information​ System links of the same type (e.g. subscribe link in HTML and text) that are clicked m...

Goal​ To automatically unsubscribe all recipients who send a reply to an email message. Background Information​ When you send an email with Mapp Engage, the recipients can reply directly to the email. These replies can include auto-responses, que...

Goal​ To add a standard list-unsubscribe header to an email message. Background Information​ In most ISPs, the list-unsubscribe header enables an unsubscribe link or button in the web interface of an email client. This makes it easier for the rec...

Goal​ To add a custom standard list-unsubscribe header to an email message. Background Information​ In most ISPs, the list-unsubscribe header enables an unsubscribe link or button in the web interface of an email client. This makes it easier for ...