Cancel a Scheduled Sendout

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Goal

To cancel a scheduled Email or SMS sendout.

Prerequisite

A message has been created and scheduled for sendout at a future date and time. Scheduled messages have the status “​Scheduled​” in the column ​Status.

This means that the message is now saved in the ​Processed Messages Overview​ window (see ​Email Messages: Outbox or SMS Messages: Outbox).

Procedure

  1.  In the ​main navigation​ menu, click ​Messages > Outbox > Email or SMS.

  2. Next to the message you would like to reschedule, select Cancel Sendout from the 3-dot menu.

The sendout is cancelled. The message is now saved and available for further editing in the ​Prepared Messages Overview window.