---
title: "Checking matched users in Mapp Cloud"
slug: "checking-matched-users-in-mapp-cloud"
updated: 2025-01-08T11:32:40Z
published: 2025-01-08T11:32:40Z
canonical: "docs.mapp.com/checking-matched-users-in-mapp-cloud"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Checking matched users in Mapp Cloud

## Checking matched users in Mapp Cloud

There are several options to check whether user matching has worked.

You can find the Mapp Engage **Contact ID** in Mapp Intelligence in the dimension [**User - Email Receiver Id**](/v1/docs/user-email-receiver-id).

> [!WARNING]
> Data is not immediately visible
> 
> Please note that data processing takes some time. On the one hand, the data is only processed when the user has finished their visit. On the other hand, the available data is usually updated hourly in Mapp Intelligence.

### A) In Mapp Intelligence

In Intelligence, you can…

#### Check, how many Intelligence users have been matched

1. Go to *Mapp Intelligence > Segment Manager* and create a segment.
2. Filter by the dimension [User - Email Receiver Id](/v1/docs/user-email-receiver-id) and use * to filter for all matched users.
3. You will get the number of matched users. Additional information is provided in the table below.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/CleanShot 2024-07-19 at 17.35.20@2x.png)

#### Check the individual contact IDs

1. Go to *Mapp Intelligence* and open any analysis (e.g., *Visitors > Traffic*).
2. Replace the existing dimension with the dimension [User - Email Receiver Id](/v1/docs/user-email-receiver-id). It includes the Mapp Engage contact ID.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/CleanShot 2024-07-19 at 17.26.26@2x.png)

#### Filter the analysis by contact IDs

Use the dimension [User - Email Receiver Id](/v1/docs/user-email-receiver-id) as a filter in any analysis. You can filter for all (*) or a specific Mapp Engage contact ID.

### B) In Mapp Engage

#### Check, how many Engage contacts have been matched

1. Go to *Mapp Engage >* *Audience > Segmentation Builder* and create a new segment.
2. Add as filter criteria *Profile Attribute > Behavioural Attribute* and edit it.
3. Choose **User Profile - Days since First Contact** and Operator **Is not Empty**.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/CleanShot 2024-07-22 at 08.16.09@2x.png)
4. Calculate the segment size by clicking the button.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/2024-07 user matching - check matched users Engage.gif)

#### Check the individual contact IDs

1. Go to *Mapp Engage >* *Audience > Groups* then select the group.
2. Click on the three dots to open the menu, then click on **Members**.
3. Search for the member and click on the pencil.

OR

1. Go to *Mapp Engage*
2. Search for the email address in the magnifying glass field
3. locate the contact and click on the pencil

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/CleanShot 2024-07-19 at 17.46.43@2x.png)