Preannouncement: Improved Statistics in Mapp Engage Whiteboards

21 May 2025 We’re preparing an update to the way statistics are generated and displayed on the Whiteboard. These changes aim to provide clearer, more accurate insights into how contact-level and system-level steps perform in your automation flows.

What’s Changing?

• Statistics will differentiate between two types of actions: those executed per contact and those executed independently, such as system reports or notifications.

• New icons will help you understand performance at a glance:

  • - Shows the number of unique contacts who exited the step and continued to the next.

  • - Shows the total number of times the step was executed, including repeated runs and actions without direct contact interaction.

• The calculation logic will be upgraded to ensure more consistent statistics.

Example:

Availability

This feature will be rolled out in the coming weeks, but you don’t have to wait. Want early access? Just reach out to your Mapp Customer Success Manager, and we’ll activate it for you right away.