Overview
Create and manage coupon lists used to personalize messages in Engage. Each list holds individual codes that can be used to offer discounts or other incentives.
Need help creating or importing lists? Check out the step-by-step guide: Manage Coupon Lists
Navigation Path
Content > Voucher Manager > Coupons
Settings
Setting | Description |
|---|---|
Name | Unique identifier (max. 200 characters). Must be lowercase with no spaces or special characters. Cannot be changed after creation. |
Owner | User who created the list. Determines visibility and can be reassigned. |
Available Coupons | Number of unused coupons remaining. Updated as coupons are used. |
Last Updated | Date of last coupon import, or creation date if none added yet. |
Description | Optional internal note to clarify purpose. |
Alternative Text | Shown when the list runs out of coupons. Prevents sendout failure. |
Preview Text | Placeholder used in test and preview messages. Defaults to |
Reminder | Optional alert triggered when remaining coupon count drops below a threshold. |
ID | Internal system-generated identifier. |
Actions
Action | Description |
|---|---|
Create | Create a list and upload coupons via TXT or CSV. |
Show (Active / Archived) | Filters view. Only active lists can be used in new messages. |
Edit | Adjust list description, reminder settings, and behavior when coupons run low. |
Change Owner | Reassign the list to a different user. |
Copy | Duplicate list structure (without coupons). |
Import | Add new coupons to an existing list. |
Archive | Deactivate list. Must be archived before deletion. |
Reactivate | Make an archived list usable again. |
Delete | Permanently remove an archived list. Cannot be undone. If referenced in a message, the sendout will fail. |
Details Panel (List Preview Area)
The panel appears automatically when you select a list in the main table. It provides quick reference info without needing to open the list.
Field | Description |
|---|---|
Description | Helpful when managing multiple lists. Appears only if a description was added during setup or editing. |
Alternative Text | Displayed when all coupons are used up. Ensures the message still sends. |
Preview Text | Used for test and preview messages. Helps simulate a real message flow without using actual codes. |
Reminder | Shows whether a low-supply reminder is set and when it's triggered. Possible values: Off or e.g. 100 Coupons Left. |
ID | Internal system ID for reference. Auto-generated and not editable. |
Additional Information
Sendout Behavior:
Archived lists continue to function in scheduled sendouts.
Deleted lists break sendouts that reference them.Test Messages:
Test and preview messages never use real coupons. Use Preview Text to define what’s shown.