Create and Customize a Mobile Push Notification

Goal

Create and send a mobile push notification with optional enhancements like rich media, personalized actions, and interactivity.

Prerequisites

• Mobile app messaging must be enabled for your app on iOS or Android.

• Your Mapp representative must have completed the Mobile App Manager configuration.

• Your contacts must have the app installed and opted in to receive push notifications.

Procedure

1 Create the notification

1. In the main navigation, click Create New > Message > Push Notification.

2. Enter the message name and optionally a description.

3. Click Next to go to the Compose step.

2 Compose the content

1. Enter the title and message content.

2. Add images, GIFs, videos, or audio directly in the message body.

3. In the Message Action area, choose what should happen when a contact taps the notification:

   • Launch App: Opens the associated app (default).

   • Open Landing Page: Directs the user to a specified web URL.

   Note: Mapp Engage Variables in the ​Landing Pages​ category are for emails. Do not use in them in push notification as they are not supported.

   • Open Deep Link: Opens a specific screen within your app. Example: TDB://open=About.

   • Open App Store / Play Store: Redirects the user to the appropriate store for app installation.

   • Dial a number: Dials the configured number with one click.

4. In the Button Actions area, select from default options (Yes/No, Accept/Decline, Buy now, Read more) and define what action they trigger.

   Note: Buttons can be localized into different languages. For more information, see Create Localized Button Sets.

5. Include additional custom attributes in the Extra fields section as needed.

6. Click Save to store your message as a draft.

7. Click Next to configure Delivery settings.

3 Configure the delivery

Three delivery triggers are available.

3.1 Deliver by time

1. Set the sendout trigger:

   • Immediately or

   • Send the message at a specific date and time

2. Choose your audience:

   • All opted-in users or

   • A Specific segment (select it from the drop-down)

3. Click Next to review the summary.

3.2 Deliver by location

1. Set the trigger event: Enter or Exit

2. Select Location or Location Cluster, and pick it from the drop-down.

3. Choose your audience:

   • All opted-in users or

   • A Specific segment (select it from the drop-down)

4. Click Next to review the summary.

3.3 Delivery by API

This option triggers delivery programmatically via an API request. For more information, see Mobile SDKs.

4 Review and send or schedule

1. Review the message settings and content, and preview them in the Summary step.

2. To send:

   • Click Send (for immediate delivery)

   • Click Schedule (for future delivery)

   • Click Activate (for sendout by location or API)