Goal
Create, copy, and delete groups to organize contacts and control message sendouts in Mapp Engage.
Background Information
Groups are lists of contacts to whom you send messages. They are the primary way to organize contacts in Mapp Engage. Many settings, including sendout behavior, are managed at the group level.
Creating a New Group
Procedure
In the main navigation, click Audience > Group Management > Groups.
Click Create.
Enter the settings for the new group.
Click Create.
The group is created. You can now configure group settings and import contacts.
Group Settings
Setting | Description |
|---|---|
Name | The group's display name. The maximum length is 150 characters. The name can be changed later in group settings. |
Email | The group’s sender email address. The local part must use valid characters; the domain is provided by the system. The address can be changed later in group settings. The From Address sets the name and email address that contacts see as the sender of the email in their inboxes. For more information, see Reply Handling (tab). |
Configuration Template | Applies a stored configuration template to the group so predefined settings are applied automatically on creation. See Configuration Template Notification (tab) for details. |
Group Category | Assigns a category that can be used for analysis, automations, and related processes. |
Add Owner as Member | This adds the group owner as a member. This membership is the same as any other member's and can be removed. |
SuperGroup | Creates a SuperGroup that can include subgroups. Messages sent to the SuperGroup are received by all subgroup members. |
Copying a Group
Prerequisites
Access to this feature depends on the permissions of your role.
Background Information
The copy function applies most settings from the original group to the new group. Some information is not copied because it is unique to the source group.
The following information is not copied:
Email address
Group members
Group messages
Creation date
Group ID
Group and message statistics
Inbound mobile ID
Procedure
Navigate to Audience > Group Management > Groups.
Click Group Roles.
In the Name field, enter the name of the new group.
In the Email field, enter a unique email address.
Select Keep Owner to assign the original owner to the new group, or deselect it to assign yourself.
Select Add Owner as Member, if required.
Select Copy Members with Special Roles, if needed.
Click Copy.
A new group is created with most settings copied from the original group.
Deleting a Group
Prerequisites
You must be the owner of the group.
Background Information
Deleting a group permanently removes all related data and connections.
After deletion:
Group statistics are no longer available.
Reporting data for the group is lost.
Reports are no longer created for the group.
When deleting a SuperGroup:
Subgroups are not deleted.
Subgroups are no longer connected.
Saved messages and statistics remain available in the former subgroups.
Procedure
Go to Audience > Group Management > Groups.
Click Delete next to the group you want to delete.
Confirm the security prompt if the group is currently in use.
The group is permanently deleted.