---
title: "Change a Contact’s Deactivation Status"
slug: "deactivate-and-reactivate-a-contact-manually"
updated: 2026-02-24T16:55:09Z
published: 2026-02-24T16:55:09Z
canonical: "docs.mapp.com/deactivate-and-reactivate-a-contact-manually"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change a Contact’s Deactivation Status

## Goal

Deactivate or reactivate a single contact directly in the contact profile.

---

## Procedure

1. Navigate to *Audience > Contact Management > All Contacts*.
2. Search for the contact you want to update.
3. Open the contact profile.

![Contact profile displaying attributes like email, mobile number, and contact ID.](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/deactivate contact profile step 1.png)
4. In the contact profile header, locate the deactivation status control.
5. Select one of the following options:
  - **Deactivate** – Prevents the contact from receiving messages across all channels.
  - **Reactivate** – Restores the contact’s eligibility for messaging.
6. Click **Save** in the header to apply the change.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/image-I4K1YV8M.png)

---

## Result

The contact’s deactivation status is updated immediately.

If deactivated, the contact is excluded from all messaging across channels.

If reactivated, the contact becomes eligible for messaging again, subject to group membership and segmentation.