---
title: "Deactivate Contact in Group (C)"
slug: "deactivate-contact-in-group-c"
updated: 2024-03-07T10:22:32Z
published: 2024-03-07T10:22:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivate Contact in Group (C)

This job deactivates a contact in a Engage group.

This job is used in combination with the event ​**Response Received (C)**​. With this combination, when an address produces a response, you can immediately deactivate the contact in the same group or in a different group.

## Background Information​

Deactivation is a process Engage uses to block message sendout to certain addresses that have a history of deliverability problems. Once deactivated in a group, a contact receives no further messages from that group.

Deactivation applies for all sendout channels. When a contact is deactivated in a Engage group, the contact does not receive messages from that group over any channel (email, SMS, or mobile push).

For more information, see [​Deactivation (tab)​](/v1/docs/deactivation-tab).

> Hint:
> 
> The designation **(C)** means contact-related. In general, you only combine **contact (C) events** with **contact (C) jobs**. For more information, see [​Contact (C) vs. System (S) Automations](/v1/docs/contact-c-vs-system-s-automations)

## Recommended Automations​

An automation is a combination of an event plus a resulting job. The following combinations are recommended. It is possible to create other combinations, as well, but not all combinations of events and jobs result in meaningful system behavior.

- **Response Received (C) + Deactivate Contact in Group (C):** With this combination, when an address produces a response, you can immediately deactivate the contact in the same group or in a different group. For this combination, check ​Use Event Parameter​ for the following fields: ​Contact​ and ​Response Category​.

## General

| ​Name​ | Displays the name of the automation that is defined in the **​Edit Event**​ window. |
| --- | --- |
| ​Description​ | Displays the description of the automation that is defined in the ​**Edit Event**​ window. |
| ​Event​ | Displays the event that is defined in the ​**Edit Event​** window. Every time this event occurs, Engage executes the dependent job. |
| ​Job​ | Defines the job. Engage executes this job automatically every time the event occurs. For a list of all available jobs, see [​All Available Event-Based Jobs​](/v1/docs/all-available-event-based-jobs). |

## Define Job​

This area defines the specific parameters of the job.

- **Contact:** This input field defines the contact who is deactivated.
  - **Use Event Parameter:** When selected, this checkbox deactivates the contact who performed the event.
- **Group:** This field selects the group in which the contact is deactivated. Use the ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/75716aa2-bc93-4aaa-9516-efc93aca028a.png) symbol to search for a specific group.
  - **Use Event Parameter:** When selected, this checkbox takes the group involved in the event and uses it for this job.
- **Response Category:** This input field defines the type of response attributed to the recipient.
  - **Use Event Parameter:** When selected, this checkbox uses the same type of response produced in the event and for this job.

## Define Delay​

In this area, you can define a time delay between the event and the resulting job. If you define a delay, the system waits the specified amount of time after the event takes place before executing the event-based job. If you do not define a delay, the system executes the job immediately after the event takes place.

> Hint:
> 
> Engage calculates the selection for an event-based job when the job is executed, not when the event takes place. When you define a delay, the selection is calculated after the delay

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/11720849-928e-49a3-83c3-40cbf597bf01.png)

- **​Delay:​** Defines whether there is a delay between the event and the resulting job.
  - **​No:** ​There is no delay between the event and the resulting job. When Engage registers the event, the system executes the job immediately.
  - **​Yes:** ​Creates a delay between the event and the resulting job. **​Unit:​** Defines the unit of time with which Engage calculates the delay. **​Value:​** Defines the duration of the delay.

## Actions

The following actions are available:

- **​Time Frame:​** Saves your changes and opens the ​[Define Time Frame window​](/v1/docs/define-time-frame-window).
- **​Edit Event:​** Opens the ​[​Edit Event window​](/v1/docs/edit-event-window).