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Deactivated Contacts (window)
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Navigation Path
In the main navigation, click Audience > Deactivated.
From the Group drop-down list, select a group.
In the Actions column, click the symbol. The Deactivated Contacts window opens
Purpose
This window displays a list of contacts who are deactivated in a group for a selected response category.
Actions
Action | Description |
---|---|
Reactivate | Reactivates the selected contact. After reactivation, the contact receives messages from this group on all available channels (email, SMS, and mobile push). Note: This action reactivates the contact for this group only. The contact is still deactivated system-wide. To reactivate the contact system-wide, select the additional Reactivate System-wide Deactivated Contacts check box. |
Delete | This item permanently deletes the selected contact from the group. Contact-specific data that is stored in the member attributes for this group is also deleted. Only the group membership is deleted. The contact profile is still stored in the system. A system message displays to confirm the deletion. |
Export | Opens the Export Contact Data window. You can download a list of all deactivated contacts. The List Type is automatically set to export Deactivated contacts. |
Information
Information | Description |
---|---|
Email | Shows the email address of the deactivated contact. |
# Deactivation | Shows the number of times the respective email address generated a response. |
Response Class | The response class provides general information about why the delivery of a message was not successful. For more information, see Responses. |
Response Category | Response categories provide more detailed information about the response. This information helps determine how to handle deactivation correctly. For detailed information, see Responses. |
Change Display Options
Option | Description |
---|---|
Filter | Filters the entries according to the values in the filter fields. It is possible to combine multiple filter criteria. |
Remove Filter | Removes all filters and displays all available entries. |
Visible Rows | Changes the number of rows that are displayed per page. |
Navigates to the next or previous page of results. The arrows appear when not all entries can be displayed on one page. |