E-Commerce Metrics

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The examples in this section contain the following metrics:

  • Qty Product Views

  • Qty Purchased Products

  • Qty Abandoned Products

  • Add to Shopping Cart Rate %

  • Product Conversion Rate

  • Value Purchased Products

  • Abandoned Product Value

  • Shopping Cart Abandonment Rate %

  • Order Value

  • Conversion Rate %


Example 1: Visits, Visitors, Conversion Rate

A user performed the following visits on February 13 and 14:

Analysis: Visitors > Traffic

Metrics

Description

Visits

How many visits were performed?

Visitors

How many visitors visited per day?

Conversion Rate %

What percentage of visitors also purchased?

Conversion Rate % (Buyer)

What percentage of all visits involved one or more purchases? The expression in brackets (Buyer) is always the name of the depth of engagement with the highest priority. It has to be specifically defined (more information here)


Example 2: Product Performance

A user accessed the following products during one visit:

Analysis: E-Commerce > Products

Metrics

Description

Qty Product Views

How often was a product viewed?

Add to Shopping Cart Rate %

What percentage of the viewed products were added to the shopping cart?

Product Conversion Rate

What percentage of the viewed products were purchased?

Qty Purchased Products

How often was a product purchased?


Example 3: Products (not) purchased

A user accessed the following products during one visit:

Analysis: E-Commerce > Products

Metrics

Description

Value Purchased Products

What was the value of the purchased products?

Qty Products not Purchased

How often was a product added to the shopping cart but not purchased during the same visit?

Value Products not Purchased

What was the value of the products that were added to the shopping cart but not purchased?

Shopping Cart Abandonment Rate %

What percentage of products added to the shopping cart was not purchased during the same visit?


Example 4: Order Value

A user purchased the following products:

Analysis: Visitors > Traffic

Metrics

Description

Qty Purchased Products

How many products were purchased?

Value Purchased Products

How much did the purchased products cost in total?

Order Value

What order value was generated?