---
title: "Edit Default System Messages"
slug: "edit-default-system-messages"
updated: 2025-06-10T12:13:33Z
published: 2025-07-01T13:46:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit Default System Messages

## General Information

Mapp Engage provides default system messages (text emails) for all system-related notifications. These messages can be edited to suit your requirements and reverted to their original state at any time.

#### Languages

Default messages are available in English and German. Additional languages can be added as needed. If the recipient's preferred language is unavailable, the English message is sent.

#### Customization Options

1. **Edit the default messages**:
  1. Each language must be edited separately.
  2. There is no automatic translation when changes are made to one language.
2. **Create a template**:
  - System messages created as templates are trackable.
  - Templates can be based on saved prepared messages. (See: [Create Templates for System Messages](/v1/docs/create-templates-for-system-messages))

#### Limitations

Default system messages are text-only emails that are not trackable. Templates are recommended for enhanced functionality.

## Procedure

Follow these steps to customize or create default system messages:

1. Navigate to *Messages > System Messages* *> System (General) / Group (General) / Group (Specific)*
2. Click ![Diagram illustrating a process with highlighted steps and arrows indicating flow direction.](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/threedots(1).png) *> Edit* next to the message you want to modify. The **Edit System Message** dialog opens. Edited languages are displayed in the **Customized Languages** list.
3. Click the **Add Language** button and select the language you want to edit.
4. To edit the default message (used when no other language is available), select **Default Language**. The selected language will be added to the **Customized Languages** list.
5. Uncheck the **Use Default Subject** box to enable editing of the **Subject** field.
6. Expand the **System Message Headers** section to define or modify header parameters.
7. Uncheck the **Use Default Text** box to enable editing of the message content.
8. Go to the **Email (HTML)** tab and uncheck **Suppress Channel** to enable HTML editing.
9. Use the **Personalization** button to insert dynamic content.
10. Go to the **SMS** tab and uncheck **Suppress Channel** to enable SMS editing. Note: SMS messages are limited to 160 characters. Personalization options are also available.
11. Click **Save** to confirm your edits. A confirmation message will appear.
12. Repeat steps 3–9 for each language required. Changes must be saved individually for each language.

## Related

- [System Messages: Languages](/system-message-languages.md)