--- title: "Managing Groups" slug: "create-a-new-group" description: "Organize your contacts in Mapp Engage by creating, copying, and deleting groups to manage message sendouts effectively." tags: ["Group Management"] updated: 2026-09-23T07:43:03Z published: 2026-09-23T07:43:03Z canonical: "docs.mapp.com/create-a-new-group" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.mapp.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing Groups ## Goal Create, copy, and delete groups to organize contacts and control message sendouts in Mapp Engage. --- ## Background Information Groups are lists of contacts to whom you send messages. They are the primary way to organize contacts in Mapp Engage. Many settings, including sendout behavior, are managed at the group level. --- ## Creating a New Group ### Procedure 1. In the main navigation, click *Audience > Group Management > Groups*. 2. Click **Create**. 3. Enter the [settings](/v1/docs/create-a-new-group#group-settings) for the new group. 4. Click **Create**. The group is created. You can now configure group settings and import contacts. #### Group Settings | Setting | Description | | --- | --- | | **​Name​** | The group's display name. The maximum length is 150 characters. The name can be changed later in group settings. | | **​Email​** | The group’s sender email address. The local part must use valid characters; the domain is provided by the system. The address can be changed later in group settings. The ​From Address​ sets the name and email address that contacts see as the sender of the email in their inboxes. For more information, see [​Reply Handling (tab)​](/v1/docs/reply-handling-tab). | | **​Configuration Template​** | Applies a stored configuration template to the group so predefined settings are applied automatically on creation. See [Configuration Template Notification (tab)​](/v1/docs/configuration-template-notification-tab) for details. | | **​Group Category​** | Assigns a category that can be used for analysis, automations, and related processes. | | **​Add Owner as Member​** | This adds the group owner as a member. This membership is the same as any other member's and can be removed. | | **​SuperGroup​** | Creates a SuperGroup that can include subgroups. Messages sent to the SuperGroup are received by all subgroup members. | --- ## Copying a Group ### Prerequisites Access to this feature depends on the permissions of your role. --- ### Background Information The copy function applies most settings from the original group to the new group. Some information is not copied because it is unique to the source group. The following information is not copied: - Email address - Group members - Group messages - Creation date - Group ID - Group and message statistics - Inbound mobile ID --- ### Procedure 1. Navigate to *Audience > Group Management > Groups*. 2. In the **Name** field, enter the name of the new group. 3. In the **Email** field, enter a unique email address. 4. Select **Keep Owner** to assign the original owner to the new group, or deselect it to assign yourself. 5. Select **Add Owner as Member**, if required. 6. Select **Copy Members with Special Roles**, if needed. 7. Click **Copy**. A new group is created with most settings copied from the original group. --- ## Deleting a Group ### Prerequisites You must be the owner of the group. --- ### Background Information Deleting a group permanently removes all related data and connections. After deletion: - Group statistics are no longer available. - Reporting data for the group is lost. - Reports are no longer created for the group. When deleting a SuperGroup: - Subgroups are not deleted. - Subgroups are no longer connected. - Saved messages and statistics remain available in the former subgroups. --- ### References to the Group The system checks where the group is used before it deletes it. Some references prevent the deletion, others are adjusted: - Certain active scheduled message tasks **prevent** the deletion. In this case the group is not deleted. - Scheduled tasks, event rules and whiteboards that reference the group are **deactivated**. - Prepared messages that reference the group are **deleted**. - A campaign that belongs to the group is **deleted together with the group**, including its statistics, unless the campaign has been marked beforehand. > [!CAUTION] > Do not delete a group whose campaigns, prepared messages or statistics you still need. Automations that use the group are switched off as part of the deletion. --- ### Procedure 1. Go to *Audience > Group Management > Groups*. 2. Click **Delete** next to the group you want to delete. 3. Confirm the security prompt if the group is currently in use. The group is permanently deleted. --- ## Group Locks In certain situations, Mapp Engage temporarily locks a group to prevent conflicting processes. There are two types of group lock: - **Exclusive lock**: Applied when data is being written to a group, such as during contact or blacklist imports. No other actions, including sendouts or exports, can take place during this time. - **Shared lock**: Applied when group data is being used, for example during a sendout or export. Sendouts and exports are allowed, but imports are not. Locks are temporary and are removed automatically when the process finishes. Contacts can still subscribe to a group while it is locked, and individual contacts can be added through the user interface or API. ## Related - [SuperGroups](/supergroup-introduction.md) - [Configuration Templates: Notifications](/configuration-template-notification-tab.md) - [Group Creation: Group Details](/create-new-group-window.md)