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Raw Data Export File
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Engage stores very large amounts of data related to your email marketing campaigns. Storage of such large amounts of data is made possible by our flexible and strong cloud architecture. A Raw Data Export provides raw data from the cloud for further processing.
Raw data is unprocessed, stored information about individual activities. The data is not interpreted or filtered. The Raw Data Export file that you generate contains all the unfiltered data that is available in Engage for specific events. For example, all bounces, and all conversions. The raw data can be exported one time or regularly.
Simplified Data Exports are similar to Raw Data Exports. Both export raw data. However, the Simplified Data Export only exports the first instance of each selected event.
File Structure and Contents
Once defined, the export settings are stored in your system. You can generate the export at any time and copy and reuse the export settings for future exports. The export file is defined in XML or CSV format. For more information, see 6. Export Configuration.
You can export the raw data as a single file, or divide the export into multiple files of a predefined size. The maximum size per export file is 10 GB.
To request a data export template, contact your customer representative.
When you select Export Specific Messages, the maximum number of message IDs per data export is 10,000. This limitation does not apply for the Export All Messages option.
Data from archived messages is not included in the export.
For more information, see 3. Parameters.
In the export file, each event appears in a separate row. For example, if all Sent to MTA and Clicks events are selected for export, each event has a separate row in the export file. This structure can create many empty cells in the import file.
Available Data Types
You can freely configure the types and amounts of data you need.
To generate an export file, at least one event must be selected for export.
The visibility of some data types depends on the configuration of your system. For more information, contact your customer representative.
To identify the information in the export file clearly, include the following items in the export:
User ID or Email
Message ID
Event Timestamp
Event Type
If you only export data for one event or message, it is not necessary to select Event Type or Message ID.
On the user interface, data is divided into the following categories:
Events
Sent to MTA
Skips
Bounces
Feedback
Renders
Clicks
Unsubscribes
Forwards
Conversions
Identifiers
Identifiers
Group and Message Data
Group
Message
Selection
General Information
General Information
Attributes
Standard Attributes
Custom Attributes
Member Attributes
Sent to MTA
Labelled SentToMTA in the record.type column of the export file.
The Sent to MTA data shows when Engage transferred the message to the internal mail transfer agent (MTA). The transfer to the internal MTA is in preparation for sendout to the MTA of the contact. The Sent to MTA record is not the actual sendout time of the message. Some messages are sorted out after they are sent to the internal MTA. For more information, see Message Sendout Process.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Timestamp | sentToMTA.Timestamp | Shows the time when the message was transferred the first time to the Mapp MTA in preparation for sendout to the MTA of the contact. | ISO 8601 timestamp 20 numbers and characters |
Transactional Message ID | sentToMTA.ExternalTransactionId | Shows the transactional message ID (TMID) used for sendout. If no TMID was used for sendout, this column is empty. A transactional message includes a unique ID for every contact. This ID lets you track every message individually and confirm that the contact receives and opens the message. You create a pattern for the TMID in the group settings. For more information, see Add a TMID to Messages. | String Unlimited |
Subject (Personalised) | sendout.Subject.Resolved | Shows the subject line of the message, including the resolved personalisation for each recipient (for example, "Happy Birthday, Sam" instead of "Happy Birthday, <%user.firstname%>"). | |
Sendout Channel | sentToMTA.SendoutChannel | Shows the channel that is used for sendout. The following channels are possible:
Currently, fax indicates the mobile push channel. | String / enum 6 characters |
Each Timestamp in your export conforms to the ISO 8601 format, an international standard for the representation of dates and times. The timestamp includes an offset for communication across time zones.
Example: 2014-04-30T06:05:10Z.
For more information, see http://en.wikipedia.org/wiki/ISO_8601.
Skips
Labelled Skip in the record.type column of the export file.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Timestamp | skip.Timestamp | Shows the time when the recipient was skipped in the message sendout. Skipped messages are sorted out before sendout for various reasons. For example, an address that is deactivated system-wide. These messages never leave the Mapp infrastructure. | ISO 8601 timestamp 20 numbers and characters |
Category | skip.Category | Shows the reason why the message was skipped. The following values are possible:
For more information, see Skip Categories in Exports. | String / enum 26 characters |
Transactional Message ID | skip.ExternalTransactionId | Shows the transactional message ID (TMID) used for sendout. If no TMID was used for sendout, this column is empty. A transactional message includes a unique ID for every contact. This ID lets you track every message individually and to confirm that the contact receives and opens the message. You create a pattern for the TMID in the group settings. For more information, see Add a TMID to Messages. | String Unlimited |
Bounces
Labelled Bounce in the record.type column of the export file.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Timestamp | bounce.Timestamp | Shows the time when the message generated a bounce response. A bounce is a message that Engage sent to a contact address but the receiving Mail Transfer Agent (MTA) rejected. There are two types of bounces:
Messages that go into the spam folder or that are answered through automatic replies such as out of office messages are not counted as bounces. | ISO 8601 timestamp 20 numbers and characters |
Category | bounce.Category | Shows the category of the bounce. The category provides detailed information about exactly what prevented the delivery of the message to a contact or what happened once the message arrived. The following categories are possible:
| String / enum 9 characters |
Text | bounce.Text | Shows the automated notification-message which the receiving mail server sent to Engage about a delivery problem (if text is available). Engage shows the first 1,000 characters of the notification text. | String 1000 characters |
Feedback
Labelled Feedback in the record.type column of the export file.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Timestamp | feedback.Timestamp | Shows the timestamp of the feedback. This class describes messages that are delivered to the inbox of a recipient. However, delivery of the message causes a reaction which is sent back to Engage. For example, a spam complaint or an automated out-of-office reply. Both external internet service providers and contacts can generate feedback responses. | ISO 8601 timestamp 20 numbers and characters |
Category | feedback.Category | Shows the type of feedback. The following types are possible:
| String / enum 13 characters |
Renders
Labelled Render in the record.type column of the export file.
A render takes place when a tracking pixel is downloaded from the Mapp server.
Please note that a number of factors can manipulate geolocation data, such as the use of VPNs. These may cause issues with the data you receive.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Timestamp | render.Timestamp | Shows the time that the recipient opened the message. Based on which event Engage records first, this time is either when the tracking pixel downloads from the Engage server or the first link click. | ISO 8601 timestamp 20 numbers and characters |
Country | render.GeoLocation.ISOCountryCode | Shows the 2-letter ISO country code of the recipient. The country is based on the IP address to which the tracking pixel is downloaded from the Engage server. For a list of all ISO country codes, see http://en.wikipedia.org/wiki/ISO_3166-1. | String / enum 2 characters |
Region | render.GeoLocation.RegionCode | Shows the 2-letter geolocation region code of the recipient. The region is based on the IP address to which the tracking pixel is downloaded from the Engage server. Region codes for the US and Canada are: ISO-3166-2 code. Region codes for all other countries are: FIPS 10-4. For more information, see http://en.wikipedia.org/wiki/ISO_3166-2. | String / enum 2 characters |
City | render.GeoLocation.City | Shows the city of the recipient. The city is based on the IP address to which the tracking pixel is downloaded from the Engage server. Region codes for the US and Canada are: ISO-3166-2 code. Region codes for all other countries are: FIPS 10-4. For more information, see http://en.wikipedia.org/wiki/ISO_3166-2. | String Unlimited |
Latitude | render.GeoLocation.Latitude | Shows the latitude of the recipient. The latitude is based on the IP address to which the tracking pixel is downloaded from the Engage server. The latitude and longitude are resolved to the city level only, and cannot precisely pinpoint the location of the contact. | String Unlimited |
Longitude | render.GeoLocation.Longitude | Shows the longitude of the recipient. The longitude is based on the IP address to which the tracking pixel is downloaded from the Engage server. The latitude and longitude are resolved to the city level only, and cannot precisely pinpoint the location of the contact. | String Unlimited |
Platform | render.UserAgent.Platform | Shows the type of device on which the tracking pixel is downloaded from the Engage server with the user agent string. The device type is recorded for all opens, renders, and clicks. The following platforms are possible: mobile, desktop, or tablet. | String Unlimited |
Operating System Name | render.UserAgent.OperatingSystemName | Shows the name of the operating system on which the tracking pixel is downloaded from the Engage server with the user agent string. For example, iOS and Windows. | String Unlimited |
Operating System Version | render.UserAgent.OperatingSystemVersion | Shows the version of the operating system (for example, 7) on which the tracking pixel is downloaded from the Engage server with the user agent string. | String Unlimited |
Email Client Name | render.UserAgent.ClientName | Shows the name of the email client on which the tracking pixel is downloaded from the Engage server with the user agent string. For example, Microsoft Outlook. | String Unlimited |
Email Client Version | render.UserAgent.ClientVersion | Shows the email client version on which the tracking pixel is downloaded from the Engage server with the user agent string. For example, 2007 or 2010. | String Unlimited |
Clicks
Labelled Click in the record.type column of the export file.
Link tracking information is only available for messages if link tracking is activated in the group settings of the Engage system before message sendout.
For more information, see Activate Link Tracking for a Group and Tracking & Links (tab).
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Timestamp | click.Timestamp | Shows the time of the link click. | ISO 8601 timestamp 20 numbers and characters |
Link ID | click.Link.Id | Shows the link ID of the clicked link. Engage assigns the link ID automatically during sendout. Each link in the message is numbered consecutively. The link numbers begin with 0 (null). | Number 10 digits |
Link Category Name | click.Link.Category.Name | Shows the name of the link category that is assigned to the clicked link. For more information, see Link Categories. | String 20 characters |
Link Category ID | click.Link.Category.Id | Shows the ID of the link category that is assigned to the clicked link. The link category ID cannot be changed. For more information, see Link Categories. | Number 10 digits |
URL | click.Link.URL | Shows the URL of the clicked link including any resolved personalisations. | String Unlimited |
Link Type | click.Link.Type | Shows the type of link that was clicked.
| String / enum 10 characters |
Type of System Link | click.Link.SystemLinkType | Shows the type of system link that was clicked. The following values are possible:
| String / enum 15 characters |
Country | click.GeoLocation.ISOCountryCode | Shows the 2-letter ISO country code of the recipient. The country is based on the IP address to which the tracking pixel is downloaded from the Engage server. For a list of all ISO country codes, see http://en.wikipedia.org/wiki/ISO_3166-1. | String / enum 2 characters |
Region | click.GeoLocation.RegionCode | Shows the 2-letter geolocation region code of the recipient. The region is based on the IP address to which the tracking pixel is downloaded from the Engage server. Region codes for the US and Canada are: ISO-3166-2 code. Region codes for all other countries are: FIPS 10-4. For more information, see http://en.wikipedia.org/wiki/ISO_3166-2. | String / enum 2 characters |
City | click.GeoLocation.City | Shows the city of the recipient. The city is based on the IP address to which the tracking pixel is downloaded from the Engage server. | String Unlimited |
Latitude | click.GeoLocation.Latitude | Shows the latitude of the recipient. The latitude is based on the IP address from which the link is clicked. The latitude and longitude are only resolved to the city level and cannot precisely pinpoint the location of the contact. | String Unlimited |
Longitude | click.GeoLocation.Longitude | The longitude of the recipient. The longitude is based on the IP address from which the link is clicked. The latitude and longitude are only resolved to the city level and cannot precisely pinpoint the location of the contact. | String Unlimited |
Platform | click.UserAgent.Platform | Shows the device on which the link is clicked. The platform is based on the user agent string. The following values are possible:
| String Unlimited |
Operating System Name | click.UserAgent.OperatingSystemName | Shows the name of the operating system of the device on which the link is clicked. The operating system is based on the user agent string. For example, Windows and IOS. | String Unlimited |
Operating System Version | click.UserAgent.OperatingSystemVersion | Shows the version of the operating system of the device on which the link is clicked. This is derived from the user agent string. For example, 8 for iOS version number 8. | String Unlimited |
Email Client Name | click.UserAgent.ClientName | Shows the name of the computer program that the recipient used to view or open the email as derived from the user agent string. The email client is the Mail User Agent (MUA). Access to email in a web-based email account is recorded with the Browser Name and Browser Version. For example, Outlook and Apple Mail. | String Unlimited |
Email Client Version | click.UserAgent.ClientVersion | Shows the version of the computer program that the recipient used to view or open the email. This is derived from the user agent string. For example, 2010 and 11.0. | String Unlimited |
Unsubscribes
Labelled Unsubscribe in the record.type column of the export file.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Timestamp | unsubscribe.Timestamp | Shows the time when the contact unsubscribed. The unsubscription must be made via the unsubscribe link in the message. Unsubscribes that cannot be attributed to a message that is contained in the export are not included in the export. | ISO 8601 timestamp 20 numbers and characters |
Forwards
Labelled Forward in the record.type column of the export file.
For legal reasons, only the forward event is recorded. No information is available about the recipients of forwarded messages or their activities.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Timestamp | Forward.Timestamp | Shows the time when the message was forwarded. Only forwards made with the Engage forward function are tracked. For more information, see Mapp Engage Variables - Messages. Each forward displays in a separate row in the import file. | ISO 8601 timestamp 20 numbers and characters |
Conversions
Labelled Conversion in the record.type column of the export file.
The assignment of a conversion to a message is based on the last click activity. If there is no click activity in the last 30 days, the calculation is based on the most recent activity that Engage records for the message. For example, a render. For more information, see Calculation of Conversions.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Timestamp | conversion.cp.Timestamp | Shows the time of the conversion. | ISO 8601 timestamp 20 numbers and characters |
ID | conversion.cp.Id | Shows the ID of the conversion. For more information, see Conversion Tracking. | Number 10 Digits |
Name | conversion.cp.Name | Shows the name of the conversion. For more information, see Conversion Tracking. | String 200 |
Order ID | conversion.cp.OrderId | Shows the order ID. The shop system or website must communicate this information to Engage. | String 30 |
Number | conversion.cp.ItemCount | Shows the number of items that were ordered. The shop system or website must communicate this information to Engage. | Number 9 |
Amount | conversion.cp.Amount | Shows the value of the total sales. The shop system or website must communicate this information to Engage. | Number 12 |
Additional Parameters | conversion.cp.RequestParameters | Shows more parameters, if the shop system or website communicates this information to Engage. | String Unlimited |
Identifiers
If you want to evaluate the export on the contact level, select the User ID or Email Address. If you do not select at least one of these items, include a custom attribute that identifies your contacts clearly.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
User ID | user.Id | Shows the ID of the recipient. Engage assigns the ID automatically when the contact or system user is created. The ID is used for internal identification and is unique in the system. | Number 10 digits |
Email | user.Email | Shows the email address of the recipient. Engage uses the email address for internal identification of the contact or system user. The email address is unique in the system but can be edited. Therefore, the email address can vary from the address in the export file. | String 129 Characters |
Mobile Number | user.MobileNumber | Shows the mobile phone number of the contact. | String 18 characters |
App Alias | user.AppAlias | Shows the mobile app ID of the recipient. The application provider assigns this number to the user of the application. Engage stores the ID in the profile of the contact. | String Unlimited |
Identifier | user.Identifier | Shows an additional identifier for the contact in the Engage system. For example, the ID of an external CRM system. The identifier is manually defined. Otherwise, this column is empty. | String Unlimited |
Alternate Email | user.AlternateEmail | Based on the system configuration, shows the actual email address of the contact. | String 129 characters |
Alternate Mobile | user.AlternateMobile | Based on the system configuration, shows the actual mobile phone number of the contact. | String 18 characters |
Group
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
ID | group.Id | Shows the ID of the group in which the message is sent. The ID is internal identification number that Engage assigned automatically to the group when the group was created. The ID of the group is unique in the system. | Number 10 digits |
Name | group.Name | Shows the name of the group in which the message is sent. The creator of the group defines the name. | String 150 characters |
Email | group.Email | Shows the email address of the group in which the message is sent. The group email address is unique in the system. | String 129 characters |
Category ID | group.Category.Id | Shows the ID of the category to which the group is assigned. Engage assigns the group category ID automatically when the category is created. The ID is used for internal identification and is unique in the system. | Number 10 digits |
Category Name | group.Category.Name | Shows the group category name. Assignment of a group category is optional. The creator of the category defines the name. The creator of the category can edit the name in the Administration area of Engage. | String 250 characters |
Message
When you select Export Specific Messages, the maximum number of message IDs per data export is 10,000. This limitation does not apply to the Export All Messages option.
Data from archived messages is never included in the export.
For more information, see 3. Parameters.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
ID | message.Id | Shows the message ID. Engage assigns the message ID automatically during message creation. The ID is used for internal identification and is unique in the system. | Number 10 digits |
Name | message.Name | Shows the message name. The author of the message defines the name during the message creation process. The message name is used for internal identification in the system and does not need to be unique. | String 250 characters |
Category ID | message.Category.Id | Shows the message category ID. Engage automatically assigns the category ID when the category is created. The ID is unique in the system. Assignment of a message category is optional. Message categories are assigned during the message sendout process. | Number 10 digits |
Category Name | message.Category.Name | Shows the message category name. Assignment of a message category is optional. The creator of the message can assign a category during the message sendout process. The creator of the category name can edit the name in the Administration area of Engage. For more information, see Message Category. | String 250 characters |
Subject (Not Personalized) | message.Subject.Unresolved | Shows the message subject including any personalisation placeholders. Personalisations appear as unresolved placeholders in this field. For example, Happy Birthday, <%${user['FirstName']}%>!). | String Unlimited |
External Message ID | message.ExternalId | Shows the external message ID of the message. The external message ID is an extra reference number that can be manually added to a message during creation. | String 250 characters |
Type | message.Type | Shows the type of message. The following types are possible:
For more information, see Analysis of Different Message Types. | String / enum 15 characters |
Variation ID | message.Variation.Id | The variation ID of the message. Engage assigns a variation ID automatically when the variants are created. The variation ID is a comma-separated list of ID numbers or names. If no variations exist for a message, this field is empty. For more information, see Variation Analysis (tab). | String Unlimited |
Selection
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
ID | selection.Id | Shows the selection ID. Engage assigns the ID automatically when the selection is created. The ID is used for internal identification and is unique in the system. Application of a selection is optional. | Number 10 digits |
Name | selection.Name | Shows the selection name. The creator of the selection defines the name. The name must be unique in the system but can be edited. | String 100 characters |
General Information
This area provides basic information about the data that is selected in the Events area.
The Event Timestamp, Event Type, and Sendout Type fields are useful. If you select this information individually for each event, the information appears in different columns for different events. To facilitate further processing of the data, Engage combines the information during export and adds an extra column in each row for the export file.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Event Timestamp | record.Timestamp | Shows the timestamp of the event. This field is always a duplicate of the column that contains the specific timestamp. For example, the render timestamp or click timestamp. With the field Event Type, this field facilitates the processing and analysis of data. | ISO 8601 timestamp 20 numbers and characters |
Event Type | record.Type | Shows the type of event. The following types are possible:
For more information, see Message Sendout Process, KPIs - Group Messages, and KPIs - Single Messages. For more information, see Skip Categories in Exports. | String / enum 24 characters |
Sendout Type | sendout.Type | Shows the type of sendout. The following types are possible:
| String / enum 7 characters |
Timestamp | record.sentToMTA.Timestamp | Shows the sent to MTA timestamp of the message to which the event belongs. For example, if the event is a link click in message A, this field shows the sent to MTA timestamp of message A. This information uniquely identifies single messages. The sent to MTA timestamp is available for all group and single messages. | ISO 8601 timestamp 20 numbers and characters |
Transactional Message ID | record.ExternalTransactionID | Shows the transactional message ID (TMID) of the message to which the event belongs. If no TMID was used for sendout, this column is empty. A transactional message includes a unique ID for every contact. This ID lets you track every message individually and confirm that the contact receives and opens the message. You create a pattern for the TMID in the group settings. For more information, see Add a TMID to Messages. | String Unlimited |
Addressee Role | sendout.AddresseeRole | Shows the role of the addressee. The following values are possible:
| String / enum 7 characters |
Standard Attributes
The export shows the attribute value at the time of export, not at the time of sendout. The value of the attribute can update between the time of the sendout and the time of the export. If the value updated, the exported attribute value can differ from the attribute value at the time of the sendout.
The availability of the attributes depends on your system configuration.
User Interface | Default Column Header in Export | Description | Content Type / Maximum Length in Export |
---|---|---|---|
Date of Birth | user.DateOfBirth | Shows the date of birth of the contact. | Date 28 characters |
First Name | user.FirstName | Shows the first name of the contact. | String 50 characters |
Last Name | user.LastName | Shows the last name of the contact. | String 50 characters |
Gender | user.Gender | Shows the gender of the contact:
| Number |
Nickname | user.NickName | Shows the preferred name of the contact. | String 50 characters |
Zip Code | user.ZipCode | Shows the postal code of the contact. | String 10 characters |
Country Code | user.ISOCountyCode | Shows the ISO 3166 country code that is saved in the profile of the contact. This value is not based on an IP location. For more information, see http://en.wikipedia.org/wiki/ISO_3166-1_alpha-2. | String / enum 2 characters |
Language Code | user.ISOLanguageCode | Shows the ISO 639 language code that is saved in the profile of the contact. For more information, see http://en.wikipedia.org/wiki/ISO_639. | String / enum 2 characters |
Time Zone | user.TimeZone | Shows a number that represents the time zone that is saved in the profile of the contact. | Number 3 digits |
Title | user.Title | Shows a number that represents the gender of the contact. When the gender is unknown, this field is empty. The following values are possible:
| String / enum 1 character |
Source ID | user.PartnerId | Shows an ID which identifies the source of the address (for example, an agency or a company website). | Number 5 digits |
Custom Attributes
The export shows the attribute value at the time of export, not at the time of sendout. The value of the attribute can update between the time of the sendout and the time of the export. If the value updated, the exported attribute value can differ from the attribute value at the time of the sendout.
The availability of the attributes depends on your system configuration.
User Interface | Default Name in Export | Description |
---|---|---|
Name of the attribute | CSV-Export: user.CustomAttribute['attributename'] Example: user.CustomAttribute['hobby'] | Contains a custom attribute. |
XML-Export: <field name="user.CustomAttribute['attributename']">value</field> Example: <field name="user.CustomAttribute['hobby']">soccer</field> | Contains a custom attribute. |
Member Attributes
The export shows the attribute value at the time of export, not at the time of sendout. The value of the attribute can update between the time of the sendout and the time of the export. If the value updated, the exported attribute value can differ from the attribute value at the time of the sendout.
User Interface | Default Name in Export | Description |
---|---|---|
Name of the attribute | CSV-Export: user.MemberAttribute['attributename'] Example: user.MemberAttribute['hobby'] | Contains a member attribute. |
XML-Export: <field name="user.MemberAttribute['attributename']">value</field> Example: <field name="user.MemberAttribute['hobby']">soccer</field> | Contains a member attribute. |
Group Attributes
The export shows the attribute value at the time of export, not at the time of sendout. The value of the attribute can update between the time of the sendout and the time of the export. If the value updated, the exported attribute value can differ from the attribute value at the time of the sendout.
User Interface | Default Name in Export | Description |
---|---|---|
Name of the attribute | CSV-Export: group.CustomAttribute['attributename'] Example: group.CustomAttribute['communicationID'] | Contains a group attribute. |
XML-Export: <field name="group.CustomAttribute['atributensme']">value</field> Example: <field name="group.CustomAttribute['communicationID']">12345</field> | Contains a group attribute. |
Related Topics
Export Options in Engage
Simplified Data Export File
Generate Export