---
title: "Event-Based Whiteboard Does Not React to Link Clicks"
slug: "event-based-whiteboard-not-reacting-to-programmed-link-clicks"
updated: 2026-01-28T10:51:40Z
published: 2026-01-28T10:51:40Z
canonical: "docs.mapp.com/event-based-whiteboard-not-reacting-to-programmed-link-clicks"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Event-Based Whiteboard Does Not React to Link Clicks

## Problem

An event-based whiteboard does not trigger when a user clicks a tracked link in a message.

## Cause

Each link in a message is assigned an internal identifier when the message is saved. Whiteboard rules that react to link clicks are configured using these identifiers.

If the message is later edited and links are added, removed, or changed (for example by modifying the HTML), the internal link identifiers can change. When this happens, the whiteboard rule may no longer match the intended link, even though the configuration still appears valid.

## Resolution

If you change the links in a message, update the whiteboard configuration:

1. Open the affected whiteboard.
2. Review any rules that depend on a link click.
3. Re-select the intended links from the updated message.
4. Save the whiteboard.

This ensures the correct link identifiers are used and restores the expected behavior.

## Additional Information

Review the whiteboard configuration whenever you:

- Edit the message HTML
- Add or remove links
- Change the order of links in a message

*Knowledge Base ID: hbpwv*