Export System-Wide Deactivated Contacts
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Export System-Wide Deactivated Contacts
- 1 Minute to read
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Goal
To export an Excel file that contains all of the contacts in the Mapp Engage system who are deactivated system-wide.
Background Information
A system-wide deactivated contact no longer receives messages from any Mapp Engage group. A contact is automatically deactivated in the Mapp Engage system after the email address generates a specific number of responses.
When a contact is deactivated in Mapp Engage, the contact does not receive messages over any channel (email, SMS, or mobile push).
Procedure
1 Create a Segment
In the main navigation, click Audience > Segmentation > Segmentation Builder.
Click Create and enter a name for the selection.
Drag and drop the Profile Attribute criterion onto the canvas.
Configure the criterion as follows:
Attribute Name: Bounced(S)
Operator: Equals
Value: Yes
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Click Apply.
Click the
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symbol to calculate the number of contacts in the segment..png)
Save and publish the segment.
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symbol to calculate the number of contacts in the segment..png)
2 Transfer the Segment to a New Group
Go to Audience > Segmentation > Segmentation Builder.
Click the segment plan you want to add to a group once. A bar with the options More and Edit appears at the top.
Click More and then click Transfer. The Transfer Segment window opens to the Update Existing Group tab.
In the Transfer Segment window:
Select transfer mode:
Add – Add contacts not yet in the group.
Replace – Replace all current members with matching segment contacts.
Remove – Remove matching contacts from the group.
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Choose a group.
Choose the amount to transfer:
All, Percentage, or Number (selected randomly by ID).
Click Transfer.
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3 Export a List of Group Members
To export the list using a Whiteboard automation, follow these steps.
Create a scheduled system Whiteboard
Add the job Export Contacts with the following configuration:
Export Data Selection: Active Members
Target Groups: Specific Group
Group: Select your group from the drop-down list.
Example:
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Configure the remaining settings (Time Range Definition, Export Details, etc.)
Click Apply.
Validate, then schedule the Whiteboard.
The automation is saved and activated. It has the status Activated, Running if the start date is immediate and Activated, Scheduled if the start date is in the future.
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You can also export contacts using the Export feature of Mapp Engage. For more information, see Export Contact.
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