System setup

Yes - if you change a custom metric or custom formula under "custom figures" in Mapp Intelligence, it affects all existing reports with this metric/formula.

Does the Data Privacy Compliance Manager support multiple languages? Yes, the tool supports both German and English. This can be configured via User Management the same as usual.  How long is the retrieved data stored? How long is the downloa...

In "List View" in the Segment Manager click on the drop-down box, that shows the existing segments. All segments, that have been created in Segment Manager, can be deleted by clicking on the X. All segments without it have been created in Mapp ...

What is it about? For technical reasons, it is necessary in some places to limit the number of data that can be captured. For this purpose, mapping tables are used for some dimensions, which can reach a maximum size. In this case, the repeating val...

Within the framework of the General Data Protection Regulation (GDPR), which has been in force since 25 May 2018, everyone has the right to gain access and have their personal data deleted. This also includes the data collected by Mapp Intelligence....

If you use raw data export to the Mapp Intelligence SFTP download server, the raw data will be kept for 14 days. All older data will be discarded. Please adjust your processes to gather the data accordingly. If your login has write permissions in yo...

With content groups as well as with page parameters, additional information on a page can be stored in Mapp Intelligence. Content groups are categories and should be used for static information, whereas parameters (as the page parameter) should be ...

Product categories Using product categories, additional information on products, and orders can be stored in Mapp Intelligence. Categories, as product categories, should be used for static information. A typical use case of product categories is ...

Mapp Intelligence supports user-defined parameters with one or multiple values. Both allow sending a list of information in a tracking request. Only the first list item refers to the underlying item for parameters with the single value setting. Mu...

User filters can be found as admin in the frontend at User Management > Filters . Filters are used to restrict the data view for users to a certain part. This is useful, for example, if you have a social media representative who should see t...

When creating a new role, you may get the error "The following accounts are not configured and will be discarded when saving the role" when trying to save. This is likely because the Account Configuration has been left blank. Products must be def...

If you assign two report categories with different access to a role or a user, these access rights still exist individually for each category and are not used globally. Example You assign two different roles to user A, each of which is assigned a ...

Logins can be deleted in the user management. Reports, that were created by this login, continue to be accessible by: all logins, that have been assigned to the role "Admin", all logins, that the reports have been shared with. Please note: ...

When configuring custom parameters ( "Mapp Q3 > Custom Parameters" ), you can set the number of parameter values. By doing so you determine if you want to submit single or multiple information simultaneously. Both allow sending a list of info...

Each company is created at Mapp Intelligence with its name (here: Company). Depending on the company structure, this can also be several sub-companies (e.g. for branches). Please note that you cannot assign accesses for logins across companies. Howe...

If you want to compare data of different accounts or combine them in Mapp Intelligence, you need a so-called global account. The prerequisite for this solution is that the custom parameters and categories in the individual accounts match. Using "D...

Mapp Intelligence You can select the segments in the filter engine; this way, you can filter analyses, reports, and metrics quickly and easily. Please note that the segment is only available in the Auto scope. The scope of a segment is "Visitors." ...

Mapp Intelligence Online Help provides different information to better understand an analysis. Help for an Analysis The online help article for analyses includes a basic description of the analysis and possible use cases. Help for a Dimension...

The teaser tracking allows detailed tracking of onsite marketing campaigns, such as teasers, banners, and recommendations. In doing so, the teaser measurement is done separately from the campaign tracking: Thus, it doesn't influence the attributi...

If you fill in your information correctly but after loading, you are returned to the log-in page, the problem may be that your ad blocker prevents you from logging in.  The best option is to deactivate your AdBlocker completely while usin...

Rights management in Mapp Intelligence is based on roles: To each role, one or more users can be assigned. For each role rights can be set, e.g., for access to reports. Further, categories can be assigned to each role: A user in a certain role has a...

You can use update or reset functions to fix missing or incorrectly assigned categories. The article here can explain how to do this. However, if you still don't see the correct data, here are a few potential causes:  1) The Data has not yet...