Find Contacts Who Need Support

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Objective

Target contacts who require help, or additional instructions with more explicit information.

The Intelligence criterion "Topics of Interest" is activated in your Mapp Engage account.

Show detailed configuration

Condition 1
Enter keywords indicating a need for more information, for example help, assistance, information, terms, conditions, etc.

Condition 2
YES is selected by dafault. If the contact clicked a link with any of the keywords in close proximity, they will be selected.

Condition 3
Select the relevant time range. In our example, we take the last seven days into account.

Use the segment to send messages offering support to your contacts.

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