---
title: "First steps with the Customer Support Portal"
slug: "first-steps-with-the-customer-support-portal"
updated: 2026-06-10T13:36:12Z
published: 2026-06-10T13:36:12Z
canonical: "docs.mapp.com/first-steps-with-the-customer-support-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# First steps with the Customer Support Portal

Mapp When Mapp adds your email address to our Portal, you will receive an automated email from “Customer Support” (**jira@mapp.atlassian.net**) inviting you to set up your account in the new Mapp Customer Support portal.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/image-PLSPW2M4.png)

Clicking the invitation link, you will be taken to the portal which may display as either:

- [https://customer.support.mapp.com](https://customer.support.mapp.com)
- [https://mapp.atlassian.net](https://mapp.atlassian.net)

[**https://mapp.atlassian.net**](https://mapp.atlassian.net) **is Mapp’s temporary URL as** [**https://support.mapp.com**](https://support.mapp.comis) **is still active on the existing portal**

You will be prompted to enter your full name and a secure password in the Help Center form:

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/image-38IE1D14.png)

Enter your name and set a password. Once saved, you will be taken to the portal main page:

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/image-VUSS06SR.png)

Click one of the 3 links to raise a corresponding ticket, for the Technical Support, Deliverability Support or a Service Request, and you will be prompted to fill out the request form.

To manage existing tickets, at the top right of the page, you have a search button, and a profile button. Clicking on your profile icon, a popup menu appears that includes a “**Requests”** link, which will take you to your ticket list.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/image-GLPH11YB.png)

To see how you create or manage tickets in more detail, please see our “[Using the Mapp Customer Support portal](https://docs.mapp.com/docs/using-the-mapp-customer-support-portal)“ page.