---
title: "Get Post-Event Feedback"
slug: "get-post-event-feedback"
updated: 2024-04-26T10:02:45Z
published: 2024-04-26T10:02:45Z
canonical: "docs.mapp.com/get-post-event-feedback"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Post-Event Feedback

## Scenario​

Send a message to request feedback after an event. The message is sent a week after the event. Only contacts who registered for the event receive the message.

## ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/4be0b643-a47b-4d50-ab1a-60409e95b535.png)

## Benefits​

- Invite contacts to provide feedback about an event or conference.
- Encourage post-event engagement with your brand or company.

## Marketing Inspiration​

- This automation adds all event attendees to a separate group. The contacts' other group memberships are not affected. Extend this automation to communicate and interact with your event attendees.
- Add a step to this automation to include a message that thanks attendees for their registration and providing event details. Save the registration confirmation as a prepared message. Add another ​Event-based Job​ module to the whiteboard. Connect it to the ​Event​ module that reacts to registrations and select the job ​Send Prepared Message to Contact (C)​.

## Prerequisites​

To know who successfully registered for the event, you need to use conversion tracking. Conversion tracking tracks when a contact reaches a goal page on your website. In this case the goal page is registration confirmation for the event. See [Conversion Tracking​](/v1/docs/conversion-tracking-basics). Each conversion tracking has a unique name in the system. You need to know this name before you start.

## Procedure​

This procedure has three parts.

A) Create the prepared message *​***RequestFeedback​**.

B) Create a new group **​EventAttendees​**. This group contains only the contacts attending your event. You can use this group to communicate with attendees.

C) On a whiteboard, create an event-based automation that stores the date and time of conversion in the contact's profile. On the same whiteboard, create a time-based automation that sends the prepared message 7 days after the event.

### A) Create the Message​

| ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/04048699-21a0-41ea-8490-a928287ab45c.png) | ​RequestFeedback​ | In the ​Quick Links​, click ​**New Message**​. Add the message content. Save the message as a prepared message. See [Save Draft as Prepared Message​](/v1/docs/save-draft-as-prepared-message). |
| --- | --- | --- |

### B) Create the Attendees Group​

Create a new group ​EventAttendees​.

### C) Create Automations​

1. In the ​Automation​ area, create a new whiteboard.
2. Drag these modules onto the whiteboard: a ​Time​ module, a ​Time-based job​ module, a ​Event​ module and a ​Event-based job​ module.
3. Drag and drop between the ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/c5f9ce98-c084-4fc5-a0f2-0acfdf6efcd3.png) symbols to connect the modules as shown.
4. Define the module settings as follows:

| a. Event Module | Field | Entry |
| --- | --- | --- |
| ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/cb20b788-5b67-4ffb-9ca3-7c564a38078d.png) | Name | Enter a name for the module. |
| Event | [Conversion Registered (C)​](/v1/docs/conversion-registered-c) |
| Conversion Tracking | Select the conversion event that tracks event registration. |

| b. Event-based Job Module | Field | Entry |
| --- | --- | --- |
| ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/887794b0-2bd4-4541-adce-d558e0b407b2.png) | Name | Enter a name for the module. |
| Job | [Add Contact to Group (C)​](/v1/docs/add-contact-to-group-c) |
| Contact | Select the ​Use Event Parameter​ check box. |
| Group Name | Select the new group ​EventAttendees.​ |
| Notification | ​Add without Welcome Message​ |

| c. Time Module | Field | Entry |
| --- | --- | --- |
| ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/5fa5dc71-3dc9-4f29-86c3-215f534b5f69.png) | Name | Enter a name for the module. |
| Date | ​Specific Date​ Click the ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/97ab2a08-c0d8-4ea2-806a-8e21e7f84c7c.png) symbol to select the date from a calendar. |
| Time Zone | Select the time zone of sendout. This does not have to be your own time zone. |

| d. Time-based Job Module | Field | Entry |
| --- | --- | --- |
| ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/5cd21d60-c3a5-47ec-a0e4-aec7f9e16dc4.png) | Name | Enter a name for the module. |
| Job | [Send Prepared Message to Group​](/v1/docs/send-prepared-message-to-group)​​ |
| Group Name | Select the new group ​EventAttendees​. |
| Message | Select the message ​RequestFeedback​. |
5. Click **​Next​**.
6. Define the desired time frame and notifications.
7. Click **​Activate​** to immediately activate the whiteboard. Only active whiteboards are executed by the system. ⇒ The whiteboard is saved and activated. The automation has the status ​Running​ if the start date is immediate and ​Scheduled​ if the start date is in the future.

> Gain insight into the performance of your message in the ​Statistics​ area. All of the feedback messages are evaluated together as a single message. This allows you to see at one glance how these messages are performing. See [Message Statistics (window)​](/v1/docs/message-statistics-window).