Importing CMS Messages

Goal

Import a Content Management System (CMS) message from a connected Mapp Engage system for use in your current Mapp Engage environment.

Background Information

CMS messages in Mapp Engage are based on a master template and do not require HTML knowledge. They support:

• Consistent corporate design

• Personalization and customization

• Translations across languages

A CMS message can be reused for multiple campaigns and helps maintain brand consistency.

Prerequisites

• A separate, connected Mapp Engage system

• Permission 160: System Administration: Create and Edit Transfer Security Records

• A CMS Account record must be set up in the Transfer Security area

Procedure

1. Go to:

   • Create New > Message > Email Message > HTML Email, or

   • Messages > Draft Messages > Email > Edit, or

   • Messages > Prepared Messages > Email > Edit

2. Follow the email creation process until you reach Step 2 - Content.

3. Click Upload Message.

4. In the Upload section, select the CMS Message.
   

5. Select the CMS Account from which you are importing from the drop-down list.

6. Click Select CMS Message.

7. Click the select icon next to the desired CMS message.

   

8. Click Import.

   The selected CMS message content and settings are imported into Step 2: Content of the message creation wizard. You can customize the imported message if needed (e.g., personalization, scheduling).

Best Practices

• Avoid overwriting existing content: Importing a CMS message replaces all current settings and content in the message wizard. If reuse is not intended, create a new message.

• Always include a plain text version: Ensures compatibility with clients that cannot render HTML.

• Use filters in the Select CMS Message window: To narrow down the list of available messages by name or creation date.