Overview
Use the In-App Messages section to manage all mobile in-app notifications from one place. You can create new messages, update drafts, activate or deactivate campaigns, and review completed sendouts. The interface provides clear filters and action menus to help you track message lifecycle and audience targeting.
Navigation Path
Messages > In-App Messages
Settings Table
Setting | Description |
|---|---|
Name | Internal message name used in Mapp Engage. Not visible to app users. |
ID | System-generated unique identifier for the message. |
App | Specifies the app through which the message is delivered. |
Type | Defines how the message is delivered: “In-App” for real-time overlays, “In-Box” for inbox storage, or “In-App and In-Box” for both. |
Status | Current lifecycle stage: “Active,” “Draft,” “Scheduled,” or “Completed.” |
Target Audience | Segment or contact selection to which the message is sent. |
Event | User or system event that triggers the message (defined during message setup). |
Author | User who created the message. |
Last Changed | Timestamp of the last modification. |
Actions | Contextual options for managing each message, such as edit, clone, delete, deactivate, or view statistics (availability depends on message status). |
Actions Table
General Actions
Action | Description |
|---|---|
Create Message | Opens the In-App Message Creation flow. |
Show Archive | Displays archived messages; allows reactivation. |
Message Actions
Action | Description |
|---|---|
Edit | Opens message for editing (only available for “Draft” or “Scheduled” messages). |
View | Opens message in read-only mode (for “Active” or “Completed” messages). |
Clone | Creates a copy of the message with a new unique ID. |
Delete | Removes the message (only allowed for Drafts and Scheduled). Completed messages must be archived. |
Activate | Publishes the message. It remains active until deactivated. |
Schedule Deactivation | Defines when the message should stop triggering. |
Deactivate Now | Immediately stops message delivery. |
Archive | Moves the message to the archive. Use Show Archive to view or reactivate. |
View Statistics | Opens the analytics view. Only available for “Completed” messages. |
Additional Information
Active messages continue triggering unless explicitly deactivated. If no deactivation is set, any matching conditions will cause the message to be sent again.
Completed messages cannot be modified or deleted. They can only be viewed or archived.
Editing is only possible before the message sendout begins.