FAQs
Why can’t I upload Apple iOS certificates to the Marketing Cloud?
Ensure your certificates are valid and include the correct capabilities:
Development for the development channel.
Production for the production channel.
Match certificates with their respective bundle IDs.
Why can’t I send rich push notifications or add media to my notifications?
Create a mobile app extension and corresponding certificate via Apple Developer.
Refer to the Rich Push Notifications Integration Guide.
How do I generate an iOS Push Certificate?
Follow the guide to enable Apple Messaging for Mapp Cloud.
What types of media can be sent to iOS devices?
Supported formats: video, animated images, images, and audio files.
File size limits:
Images: 10 MB
Audio: 5 MB
Video: 50 MB
Troubleshooting
No debug logs display after integrating the SDK:
Ensure the SDK setup is completed.
On the first launch, check for
[Appoxee Debug] Engaging Appoxee SDK...in Xcode.
Critical error: Missing SDK ID/App Secret:
Confirm the SDK ID and App Secret are correctly entered. Missing credentials result in [Appoxee Critical] logs.
Error: Wrong SDK ID used:
Verify the correct SDK ID is used to prevent [Appoxee Error] HTTP code: 403.
How to utilize Appoxee SDK logs:
Debug logs provide detailed error information. Check log levels (Debug, Error, Critical) for debugging.
Still have questions?
Contact Mapp Cloud Support: Mapp Service Now.