All Contacts: Message History

Overview

View the complete history of messages sent to a specific contact, including sendout details, delivery status, and engagement indicators. This helps verify communication activity, troubleshoot delivery issues, and audit what a contact received.

Note: If a message is deleted from the system, message statistics and the preview are removed; the entry remains listed in the message history.

Navigation Path

Go to Audience > Contact Management > All Contacts
In the Actions column, select Message History for the desired contact.
You can use the input fields in the table header to search by name, address type (“email”, “SMS”, or “mobile app alias”), or external identifier.

Settings

Search Fields

Use these fields to refine which messages are shown for the selected contact.

Setting	Description
Message ID	Searches for a specific message by its full message ID. Partial values are not supported. Each group sendout receives a unique message ID. Single messages that are sent with a prepared message share a message ID.
Group ID	Searches for messages sent within a specific group by its full group ID. Partial values are not supported.
Start Date	Shows messages sent on or after the selected date.
End Date	Shows messages sent on or before the selected date.

Message Information

The message history lists one row per message sent to the contact.

Column	Description
Message ID	The unique identifier assigned to a message sendout. Each group sendout receives a new, unique MID. All single messages sent with a prepared message share a message ID.
Transactional MID	The transactional message ID (TMID), if available. Identifies which transactional message was sent to the recipient. Without a TMID, individual single sendouts of a prepared message cannot be distinguished.
External MID	The external message ID, if available. Added to links during sendout and transmitted to external systems (for example, a web analytics tool or e-commerce shop).
Subject	The required subject of the message as shown in the recipient’s inbox.
Name	The internal message name used for identification elsewhere (for example, in statistics). Not visible to recipients.
Group ID	Shows the unique ID of the sendout group.
Group Name	The name and email address of the sendout group.
Send Date	The date and time the message was sent (for email: when the message reached the Mapp MTA). The timestamp is shown in the current system user’s time zone.
Type	The message type: Normal: Group sendout to all group members (adjusted by selections and any skipped members). Split Sendout: Multiple email variants sent to sample portions; the best performer is sent to the remaining contacts. Single Message: Sent to one contact (for example, automated single sendouts like birthday or transactional messages, some API-triggered messages, and system messages). Super: Sent to a SuperGroup. Test: Sent from Message Preview to all test recipients of the group (different from previews sent to a single address).
Status	Delivery status: Sent: The message was sent to the recipient. Response: The message could not be delivered (for example, spam complaint, full inbox, or provider delivery issues).
Clicked	Link engagement: • Clicked: The recipient clicked at least one link. • Not Clicked: No clicks were recorded, and link tracking was not active for the group. For SMS messages, Not Clicked is displayed.
Opens	Shows whether the recipient opened the message.