---
title: "All Contacts: Message History"
slug: "message-history-window"
updated: 2025-10-02T15:13:11Z
published: 2025-10-02T15:13:11Z
canonical: "docs.mapp.com/message-history-window"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# All Contacts: Message History

## Overview

View the complete history of messages sent to a specific contact, including sendout details, delivery status, and engagement indicators. This helps verify communication activity, troubleshoot delivery issues, and audit what a contact received.

> [!NOTE]
> **Note**: If a message is deleted from the system, message statistics and the preview are removed; the entry remains listed in the message history.

---

## Navigation Path

1. Go to *Audience > Contact Management > All Contacts*
2. In the *Actions* column, select **Message History** for the desired contact. You can use the input fields in the table header to search by name, address type (“email”, “SMS”, or “mobile app alias”), or external identifier.

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/image-1TNEEXW8.png)

---

## Settings

### Search Fields​

Use these fields to refine which messages are shown for the selected contact.

| **Setting** | Description |
| --- | --- |
| **Message ID** | Searches for a specific message by its full message ID. Partial values are not supported. Each group sendout receives a unique message ID. Single messages that are sent with a prepared message share a message ID. |
| **Group ID** | Searches for messages sent within a specific group by its full group ID. Partial values are not supported. |
| **Start Date** | Shows messages sent on or after the selected date. |
| **End Date** | Shows messages sent on or before the selected date. |

---

### Message Information

The message history lists one row per message sent to the contact.

| **Column** | Description |
| --- | --- |
| **Message ID** | The unique identifier assigned to a message sendout. Each group sendout receives a new, unique MID. All single messages sent with a prepared message share a message ID. |
| **Transactional MID** | The transactional message ID (TMID), if available. Identifies which transactional message was sent to the recipient. Without a TMID, individual single sendouts of a prepared message cannot be distinguished. |
| **External MID** | The external message ID, if available. Added to links during sendout and transmitted to external systems (for example, a web analytics tool or e-commerce shop). |
| **Subject** | The required subject of the message as shown in the recipient’s inbox. |
| **Name** | The internal message name used for identification elsewhere (for example, in statistics). Not visible to recipients. |
| **Group ID** | Shows the unique ID of the sendout group. |
| **Group Name** | The name and email address of the sendout group. |
| **Send Date** | The date and time the message was sent (for email: when the message reached the Mapp MTA). The timestamp is shown in the current system user’s time zone. |
| **Type** | The message type: - **Normal**: Group sendout to all group members (adjusted by selections and any skipped members). - **Split Sendout**: Multiple email variants sent to sample portions; the best performer is sent to the remaining contacts. - **Single Message**: Sent to one contact (for example, automated single sendouts like birthday or transactional messages, some API-triggered messages, and system messages). - **Super**: Sent to a SuperGroup. - **Test**: Sent from *Message Preview* to all test recipients of the group (different from previews sent to a single address). |
| **Status** | Delivery status: - **Sent**: The message was sent to the recipient. - **Response**: The message could not be delivered (for example, spam complaint, full inbox, or provider delivery issues). |
| **Clicked** | Link engagement: • **Clicked**: The recipient clicked at least one link. • **Not Clicked**: No clicks were recorded, and link tracking was not active for the group. For SMS messages, *Not Clicked* is displayed. |
| **Opens** | Shows whether the recipient opened the message. |

A **transactional message** is an automatic message triggered by a specific event, such as a purchase or a shipping update. In Mapp Engage, each transactional message has a unique Transactional Message ID (TMID).

A report filed by a recipient marking an email as spam, which can negatively impact sender reputation and deliverability.

## Related

- [Group Creation: Sendout Options](/sendout-options-tab.md)
- [Group Creation: Deactivation](/deactivation-tab.md)
- [Contact Management](/audience-contact-management.md)