Overview
Message moderation allows authorized moderators to review and approve or reject messages before sendout. This ensures that only validated communications reach recipients, maintaining quality and compliance. This is especially important for messages triggered by group rules or automation.
Navigation Path
Navigate to Messages > Outbox > Email
From the Status drop-down list, select Moderated
Click the ⋮ (More options) icon next to the message
Select Approve or Reject
Settings
Setting | Description |
|---|---|
From Address | Displays the sender's email address, which is defined in the group settings. |
Subject | Shows the subject line of the message to be moderated. |
Attachments | Lists any files attached to the message. |
Content | Displays the actual message content. May include: |
• | |
• | |
Comment | Optional input used when rejecting a message. Appears in the rejection notice. |
Actions Table
Action | Description |
|---|---|
Approve | Marks the message as approved and initiates the scheduled sendout process. |
Reject | Marks the message as rejected. A comment can be added, and the author is notified via system message. |
Submit | Confirms the approval or rejection decision and completes the moderation process. |
Additional Information
Only designated moderators can see and access the Approve and Reject options.
The author receives a system notification (
SysMsgMessageRejected) if a message is rejected.When using SMS notifications for moderation, the recipient must still log into Mapp Engage to take action due to SMS limitations.
Rejected messages are removed from the Outbox and are no longer available for resending.