---
title: "Modify a Forwarded Message"
slug: "modify-a-forwarded-message"
updated: 2024-02-29T14:14:46Z
published: 2024-02-29T14:14:46Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Modify a Forwarded Message

## Goal

To modify a message that is forwarded with the forwarding function.

## Background Information

The ability to forward a message can be integrated directly into the message with a link. This link takes the recipient to a page in Mapp Engage where they can enter the addresses to forward the message. Each recipient can forward the message a maximum of ten times (whether to 10 different recipients or ten times to the same recipient) with 24 hours.

This method differs from a forward with the email client function, which can be used for any message. A message that is forwarded with Mapp Engage can be customized automatically and the forward appears in the Mapp Engage statistics.

Examples of modifications are:

- Removal of customer-specific information, such as a customer number or last purchase.
- Removal of coupons and special offers.
- Insert specific offers for new customers.

## Procedure​

1. Open the ​**Compose Message**​ window.
2. Add the Mapp Engage Variable to forward the message (see [​Insert a Link to Forward an Email Message​](/v1/docs/insert-a-link-to-forward-an-email-message)).
3. Mark the areas of the email which are to be added or removed:
  - Mark the parts to be inserted when forwarded with the following personalisation rule: *<%InsertIf expression="${sendouttype == 'FORWARD'}"%>Content inserted when forwarded<%/InsertIf%>.*
  - Mark the parts to be removed when forwarded with the following personalisation rule: *<%InsertIf expression="${sendouttype != 'FORWARD'}"%>Content removed when forwarded<%/InsertIf%>.*
4. ****Send the message as usual (see [​Message Sendout in Mapp Engage​](/v1/docs/message-sendout-in-mapp-engage)).
  1. The message is first sent to the group. This contains:
    1. All message parts that are not marked.
    2. All message parts that contain the *<%InsertIf expression="${sendouttype != 'FORWARD'}"%>Content removed when forwarded<%/InsertIf%>* marker.
  2. The message that is sent as a forwarded message contains:
    1. All message parts that are not marked.
    2. All message parts that contain the *<%InsertIf expression="${sendouttype == 'FORWARD'}"%>Content inserted when forwarded<%/InsertIf%>* marker.