---
title: "Polling Inbound SMS with Response Queue"
slug: "polling-inbound-sms-with-response-queue"
updated: 2026-05-28T10:28:17Z
published: 2026-05-28T10:28:17Z
canonical: "docs.mapp.com/polling-inbound-sms-with-response-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Polling Inbound SMS with Response Queue

The Response Queue retrieves incoming SMS events from Mapp Engage, such as replies sent by contacts to your numbers.

## How it works

You can retrieve all incoming SMS messages in your system via the existing API methods in the Response Queue. It is also possible if you are using Alternate Email and Alternate Mobile Number.

## Response Example

```xml
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<asyncResults>
<asyncResult>
<queueId>AC120B700174DED67AE1</queueId>
<output>
<name>phoneNumber</name>
<value>491712345678</value>
</output>
<output>
<name>responseRecordTypeCode</name>
<value>SI</value>
</output>
<output>
<name>sentDate</name>
<value>Wed Sep 30 13:47:11 CEST 2020</value>
</output>
<output>
<name>contactId</name>
<value>159301175</value>
</output>
<output>
<name>inboundMessage</name>
<value>STOP i don't want to recieve this sms messages</value>
</output>
</asyncResult>
</asyncResults>
```

## Prerequisites

This feature needs to be activated by your customer success or account manager. In case you are using Alternate Email and Alternate Mobile Number, there is an additional feature that needs to be activated. Inform your point of contact about this as well.