Process Step Exit Rate Percent

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Shows the percentage of accesses, for which the following mandatory or optional process step was not accessed.

Calculation

Process Step Exits / Process Step Amount * 100                                     

The fact on how the exit is counted specifically depends on the chosen validity in the configuration of the process:

  • Validity "Process"
    A user is counted as exit, when he doesn't access the subsequent process step within the visit and/or starts the process again before he finishes it.

  • Validity "Visit" / "Visitor"
    A user is counted as exit, when he doesn't access the subsequent process step within the visit.

Looking for a structured learning path?

Learn step by step in our Academy Course: Mapp Intelligence - Processes.