---
title: "SMS Messages: Outbox"
slug: "processed-sms-messages-window"
updated: 2025-07-29T11:18:44Z
published: 2025-07-29T11:18:44Z
canonical: "docs.mapp.com/processed-sms-messages-window"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Messages: Outbox

## Overview

The SMS Outbox provides a centralized location to view and manage your scheduled and sent SMS messages. This interface supports message moderation, rescheduling, and access to message performance metrics when permissions allow.

---

## Background Information

- Only messages that are sent manually to groups or through automations as single sendouts are listed.
- System messages and automated group sendouts are excluded.
- Due to SMS limitations, interaction tracking (like opens or clicks) is unavailable.
- Permissions control visibility and access to various features:
  - **605**: View Sent Messages
  - **608**: View Message Statistics
  - **618**: Schedule Message Sendout

---

## Navigation Path

*Messages​ > Outbox​ > SMS*

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/image-FY2LDZCN.png)

---

## Settings

| **Setting** | **Description** |
| --- | --- |
| **Status** | Displays the current state of the SMS (e.g., sent, scheduled, failed). |
| **Subject / Message Name** | Indicates the name or subject line of the SMS message. |
| **Send Date** | Shows the time and date when the message was or is scheduled to be sent. |
| **Target Group** | Lists the group of recipients assigned to the message. |
| **Moderation Status** | Displays whether the message is pending approval, approved, or rejected (if moderation is used). |
| **KPIs** | Shows basic performance indicators for sent messages (requires permission 608). |
| **Details** | This opens a panel with more information about the selected message. The content varies by message type (group vs. single sendout). |

---

## Actions​

### Actions for Scheduled SMS Messages

| **Action** | **Description** |
| --- | --- |
| **Edit** | Modify the content or settings of a scheduled SMS message. |
| **Reschedule** | Change the scheduled send time (requires permission 618). |
| **Cancel** | Stop a message that is scheduled but has not yet been sent. |
| **Delete** | Remove the message from the outbox before it is sent. |
| **Approve / Reject** | Manually approve or reject a message if moderation is enabled. |
| **View** | Open and inspect the content and setup of the message. |

### Actions for Sent and Prepared SMS Messages

| **Action** | **Description** |
| --- | --- |
| **View** | Open and inspect the content and settings of the message. |
| **Copy** | Create a duplicate of the message for reuse. |
| **View Statistics** | Access key performance indicators and metrics (requires permission 608). |

### General Actions

| **Action** | **Description** |
| --- | --- |
| **Archive** | Moves the SMS message out of the active outbox view. Useful for decluttering the interface. |
| **Reactivate** | Returns an archived SMS message to the active view, making it visible again for tracking or action. |
| **Delete** | Permanently removes the message from the system. This action cannot be undone. |

---

## Details​

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/image-ZNUMMC8Q.png)

| **Setting** | **Description** |
| --- | --- |
| **Channel Type** | Always “SMS” for messages in this view. |
| **External Message ID** | Optional tracking ID added to message links. Helps match sendout data with analytics or e-commerce tools. |
| **Size** | Estimated message size based on personalization logic. Final size may vary per recipient. |
| **Attachments** | Not applicable for SMS messages. |
| **Category** | Custom label to organize and classify messages. Useful for filtering and reporting. |
| **Start Time** | The time when Mapp Engage began delivering the message. |
| **End Time** | *Not available for SMS.* |
| **Duration** | *Not available for SMS.* |
| **Group Size** | The number of active members in the group at the time of sendout. It may differ from the final count due to exclusions like blacklists or selections. |
| **Segment** | Name of the selection applied to the sendout, if any. A selection filters contacts based on defined criteria for targeted delivery. |
| **Skipped** | Number of addresses excluded before sendout due to conditions such as blacklisting or missing contact data. Specific reasons are available in the *Skipped Messages* tab in Statistics. |
| **Messages Sent** | Total number of messages Mapp Engage successfully sent. |
| **Hard Bounces** | Number of failed deliveries due to permanent issues. Refer to *View SMS Statistics* for more details. |
| **Accepted** | *Not available for SMS.* |
| **Confirmed Openers** | *Not available – SMS does not support open tracking.* |
| **Clickers** | *Not available – SMS does not support click tracking.* |
| **Conversions (Unique)** | *Not available – SMS does not support conversion tracking.* |