Group-Wide Reactivation

Goal

Reactivate one or more deactivated contacts within a specific group in Mapp Engage—either individually or by response category—with the option to apply changes system-wide.

Background Information

• When a contact is deactivated in a group, Mapp Engage automatically deactivates that contact system-wide.
  This serves as a safeguard to prevent messages from being sent to invalid or problematic addresses.

• For more details about how deactivation works, including triggers and automation rules, refer to the Deactivation Basics page.

Prerequisites

• You must have permission to manage contacts in the relevant group.

• System-wide reactivation may require additional system-level permissions. If you do not see this option, contact your administrator.

Procedure

You can reactivate contacts in two ways:

1. Single contact

2. All contacts with the same response category (e.g., Transient, Blocked, Spam Complaint)

Steps

1. Go to Audience > Deactivated.

2. Select the desired Group from the drop-down list.

3. Choose a reactivation method:

   • Single Contact: In the Actions column, click the icon to open the Deactivated Contacts window. Locate the contact and click Reactivate.

   • Response Category: In the Deactivation Summary view, find the relevant category and click Reactivate. (Only available if contacts exist in that category.)

4. Confirm the group-level reactivation.

5. In the confirmation dialog, you can optionally select System-wide reactivation.
   This applies only to contacts already in the selected group and does not allow bulk reactivation across all groups.

Additional Information