Reactivate a Contact

Goal​

To reactivate a deactivated contact. You can reactivate the contact for one group only, or for all groups in the system.

Background Information​

A deactivated contact is a contact who no longer receives messages from Mapp Engage.

When a contact is deactivated in Mapp Engage, the contact does not receive messages over any channel (email, SMS, or mobile push).

When Mapp Engage deactivates a contact in a group, the system also automatically deactivates the contact system-wide. System-wide deactivation is helpful if you use multiple Mapp Engage groups for sendout. System-wide deactivation is a safety measure that helps you to prevent sendout to bad addresses across your entire Mapp Engage system.

During this procedure, you decide whether to reactivate contacts for one group or system-wide.

Procedure​

1. In the ​main navigation​, click ​Audience​ > ​Deactivated​.

2. From the ​Group​ drop-down list, select a group.

3. Next to the selected response category, click .
   The ​Deactivated Contacts​ window opens. You can see a list of all the email addresses that are deactivated in the group for this response category.

4. Next to the contact you want to reactivate, click ​Reactivate​. Mapp Engage asks you to confirm the group-wide reactivation. Click ​OK​.
   The contact is reactivated in the group. The contact can once again receive messages from the group. Mapp Engage asks you whether you want to reactivate the contact system-wide.

5. To reactivate the contact system-wide, click the ​OK​ button.
   The contact is reactivated in all Mapp Engage groups. The contact can once again receive messages from any group in the system.

Related Topics​

​Deactivation​
Reactivate Contacts by Response Category​
Reactivate System-Wide Deactivated Contacts by Category​