Response Queue Service

Response Queue Service Overview

The Response Queue Service stores all responses registered by your Engage system. It allows you to access event information as it is collected, providing quicker access compared to a Raw Data Export.

Key Features

1. Near Real-Time Data Retrieval

   • Retrieve email, SMS, and/or Mobile Push response data via API.

   • Data is fetched using asynchronous API calls from the Engage API.

2. CRM Synchronization

   • Sync data to your 3rd party CRM software.

   • Use the data in external CRM systems or real-time Analytics systems (e.g., Dashboards).

   • Example: Poll the Response Queue for inbound SMS messages with keywords (e.g., "STOP" or "UNSUBSCRIBE").

3. Customizable Data Retrieval

   • Define response type, frequency, time period, and data volume.

   • Poll responses in parallel to ensure different response types are captured.

4. Granular Data Access

   • Filter by specific response types (e.g., Bounces or Clicks).

   • Gather detailed information for each response type (e.g., bounce category, click timestamp).

   • View attributes linking responses to marketing activities (e.g., Group or Message).

   • Retrieve data within a specified range, once or multiple times.

   • Verify response data integrity with a self-managed index.

Supported Response Channels

• Email

• SMS

• Mobile Push

Mobile Apps and web responses are currently not tracked.

Data Retention and Retrieval Limits

• Retention Period: Events are stored for 30 days.

• Maximum Responses per Retrieval: 100,000 responses. For more, retrieve data multiple times.

• Recommendation: Regularly retrieve your responses to avoid data loss.

Available Responses

• Email & SMS:

  • Sent to MTA (only via pollByType)

  • Bounces

  • Clicks

  • Forwards

  • Skips

  • Feedback

  • Renders/Opens

  • Transactional tracking data (Conversions)

  • Unsubscribes

• Mobile Push:

  • Sendout

  • Error

  • Delivery

  • Dismiss

  • Click