---
title: "Send Email To System User"
slug: "send-email-to-system-user"
updated: 2025-09-08T07:39:44Z
published: 2025-09-08T07:39:44Z
canonical: "docs.mapp.com/send-email-to-system-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Email To System User

## Overview

The **Send Email to System User** job sends a prepared system message to designated system users, regardless of the contacts in the whiteboard campaign. It is typically used to:

- Alert administrators when a workflow completes or encounters an error
- Notify teams about data import/export events
- Detect unexpected fluctuations in automated contact-processing tasks

---

## Prerequisites

This job sends prepared system messages, so you must have them ready before setting up the Whiteboard. See these how-to pages for details:

- [Create Templates for System Messages](/v1/docs/create-templates-for-system-messages)
- [Use Template for System Message](/v1/docs/use-template-for-system-message)

---

## Sendout Condition Logic

The message is triggered when the whiteboard reaches the **Send Email to System User** step and the defined condition is met. If no condition is set, the message is always sent.

This step is a system-level action, meaning its execution and reporting are independent of the contacts moving through the whiteboard.

### Example

The following example shows how the job behaves with a contact-threshold condition:

1. Every hour on the hour, the system sends the prepared message **Weekly Promo Email** to the group **Promo Audience**.
2. Condition: *If the number of contacts is less than 5, send the alert* ***Low Audience Alert*** *to* `chris.anderson@example.com`*.*

| Date/Time (CET) | Group Size | Outcome |
| --- | --- | --- |
| 30/05, 10:00 | 9 users | No Alert |
| 30/05, 11:00 | 3 users | Alert sent |
| 30/05, 12:00 | 3 users | Alert sent |
| 30/05, 13:00 | 8 users | No Alert |
| 30/05, 14:00 | 8 users | No Alert |

In this setup, alerts are only triggered when the group size falls below the defined threshold of 5 contacts.

---

## Configuration

| Setting | Description |
| --- | --- |
| **Email Message** | Choose from existing prepared messages. |
| **Match the condition** | Define rules for execution based on the number of contacts in the step. Operators include: - Equals - Is Greater Than - Is Greater Than or Equals - Is Less Than - Is Less Than or Equals |
| **Parameters** | Optional key-value pairs can be added to customize message behavior. |
| **Description** | This field is optional. |

## Related

- [Define the Recipients of Whiteboard Notifications](/define-the-recipients-of-whiteboard-notifications.md)
- [Create Templates for System Messages](/create-templates-for-system-messages.md)
- [Use Template for System Message](/use-template-for-system-message.md)
- [Whiteboard Statistics](/whiteboard-statistics.md)