--- title: "Skipped Messages (tab)" slug: "skipped-messages-tab" status: "update" updated: 2026-11-06T09:57:48Z published: 2026-11-06T09:57:48Z canonical: "docs.mapp.com/skipped-messages-tab" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.mapp.com/llms.txt > Use this file to discover all available pages before exploring further. # Skipped Messages (tab) ## Navigation Path 1. In the ​main navigation​, click *Statistics​ > Group Messages*​ *> Email*. 2. In the ​**Actions**​ column, click ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/9565b470-077e-4ccd-8ddc-5a147275fc11.png) | ​**View Statistics**​ or the ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/a5fb53df-121d-4eb8-8bf4-8746683ad32a.png) symbol. 3. In the ​**Delivery Performance**​ area, click ​View Details​. -or- Click ​**Delivery Performance**​. 4. Click **Skipped Messages**​. An overview of message limitations and skipped messages opens. ## Purpose​ This tab provides information about messages that are sorted out before sendout for a variety of reasons. Skipped messages never leave the Mapp infrastructure. **What can I do in this window?** - View the total number of messages skipped in a sendout. - View the reason the messages were skipped. - View how many messages were skipped per skip category. ## Information​ > Individual types of skips only appear in the ​Skipped Message Details area if they contain a value greater than 0. ### Skipped Message Details This area shows the total number of messages that were skipped in the sendout and the number of messages skipped per skip category. | Skip Name | Skip Description | | --- | --- | | **Skipped (Total)** | The total number of messages that were skipped in the sendout. | | **No contact address available** | The contact information necessary for the selected type of message was not available. | | **Read mode denied** | The contact in the **channel** used for the sendout (email, SMS, or Mobile Push). For more information, see [​Read Mode](/v1/docs/read-mode-configure-sent-message-format). | | **Invalid encryption key** | The encryption key for the email address of the contact was not valid. | | **Invalid alternate address** | The alternate email address of the contact was not valid. | | **System-wide message limit reached** | The contact reached the system-wide message limit. This skip only applies to group messages. For group sendouts, the system default for the allowable number of messages per day is 9. For more information, see [​Message Limitation](/v1/docs/message-limitation). | | **User message limit reached** | The contact reached his individual message limit. For more information, see [​Define Contact Message Limitation](/v1/docs/define-contact-message-limitation). | | **Blacklist or Robinson list** | The address was on a system blacklist or Robinson list. For more information, see [​Blacklists](/v1/docs/blacklists) and [​Robinson Lists](/v1/docs/robinson-lists). | | **Group Blacklist** | The address was on a group blacklist, and the sendout was a single message. Contacts skipped during the sendout of a group message do not produce a skip in the message statistics. Single messages not sent to the contact due to the group blacklist do produce a skip in the message statistics. For more information, see [​Blacklists](/v1/docs/blacklist). | | **Deactivated system-wide** | The address was deactivated system-wide. For example, the address triggered too many responses. | | **Deactivated group-wide** | The address was deactivated within the group. For example, because the address triggered too many responses or an ​Unsubscribe Member automation was used. In this case, only single messages can create a skip. The group deactivation prevents group messages to the contact before a skip is created. For more information, see [​Unsubscribe Members From All Groups](/v1/docs/unsubscribe-members-from-all-groups) and [​Unsubscribe Members From One Group](/v1/docs/unsubscribe-members-from-one-group). | | **Skipped with EL filter** | The address was filtered out with an expression language (EL) filter applied during sendout. For more information, see [​Configuration for Sendout](/v1/docs/configuration-for-sendout). | | **Skipped with personalization rule** | Sendout to the address was blocked with the personalization . | | **Message sendout suspended** | The message was skipped for various reasons, such as an unexpected script error, an incorrect personalization placeholder, an error in the barcode, or a blank message after all personalization rules were resolved. | | **Error in email header** | The messages were skipped because of an error in the email header. | | **Message send to internal MTA failed** | The message could not be transmitted to the internal MTA or SMS provider. | | **Global Robinson list** | The address was on the Mapp Robinson list. | | **Invalid Domain** | The address contained an invalid domain. | | **Message sendout failed** | A connection could not be established with the receiving MTA. |