SMS Setup

Goal​ To set up the inbound mobile ID, outbound mobile ID, and reply handling settings for an SMS group, as part of the SMS messaging setup process. Prerequisites​ SMS messaging is an extra feature of Mapp Engage. Before you can send SMS messages...

General Information The setup of SMS channels is largely managed by Mapp. This page outlines general steps to activate the SMS channel in your account, but you need to work with your Customer Success or Account Manager to define your individua...

Goal​ To import contacts and profile attribute data from a CSV, XML, or text file into a group. In the file, the contacts are identified with a mobile number. Prerequisites​ You import contacts into an existing Mapp Engage group. Create this g...

Mapp Engage enables two-way SMS marketing. In Mapp Engage, your contacts can send SMS messages to your Mapp Engage group. You define how Mapp Engage handles these inbound SMS messages in the settings of the group. Contacts use the inbound mobile ...

Goal​ To allow new contacts to subscribe to a Mapp Engage group with an incoming SMS to the group. Background Information​ New contacts can subscribe to a Mapp Engage group with an inbound SMS message. Contacts can subscribe to the group with an ...

Goal​ To unsubscribe contacts from a Mapp Engage group when they send an incoming SMS to the group. Background Information​ With this setup: Every inbound SMS to the group results in an unsubscribe. The replies are not filtered for certain ...

Goal​ To unsubscribe contacts from a Mapp Engage group when they send an incoming SMS to the group. Replies are filtered for certain words you define (such as quit, unsubscribe and cancel). Background Information​ With this setup: A contact se...

Goal​ To send a system message via SMS. Prerequisites​ Sending SMS messages is an extra feature of Mapp Engage. Before you can send SMS messages, you must do the following. Work with your account manager to register the necessary codes and key...