Suppress System Message

​Goal​

To suppress the sendout of one of the system messages.

All languages are suppressed.

Background Information​

Mapp Engage offers a default message (text email) for all existing system messages. It is possible to suppress any system message. When suppressed, the system message is never sent out by the system.

Procedure​

1. In the ​Main Navigation​ menu, click on ​Messages​ > ​System Messages.

2. Use the tabs to navigate to the type message you would like to edit:

   • ​Group (General) ​system messages provide information pertaining to any group in Mapp Engage. These messages are used for all groups that do not have a specific group message available.

   • ​Group (Specific)​ system messages provide information pertaining to one specific group in Mapp Engage. When a specific group system message is created, the specific group message "overrides" the general group message.

   • ​System-wide​ system messages provide information pertaining to the entire Mapp Engage system.

3. Click ​Suppress​ next to the system message you want to edit.
   ⇒  The selected system message is grayed out. The message status changes to ​overridden system wide​.

4. To reactivate a suppressed sendout, select  ​Reactivate Sendout​ at any time.

   If a system message is suppressed under the ​Group general ​ tab, the message will be suppressed for every group under the the ​ Group specific​ tab, as well. The opposite is not true (suppressing a message in one specific group does not suppress the message in all other groups).