---
title: "System Messages"
slug: "system-messages"
updated: 2025-06-10T08:33:37Z
published: 2025-07-01T13:46:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# System Messages

System Messages are notifications sent by the Mapp Engage system to users or recipients. They provide important updates about system events or actions.

## **Types of System Messages**

Mapp Engage offers three types of system messages:

1. **Group (General) System Messages**
  - Provide information about any group in Mapp Engage.
  - Used for all groups that do not have a specific group message configured.
2. **Group (Specific) System Messages**
  - Provide information about a single specific group in Mapp Engage.
  - When a specific group system message exists, it overrides the general group message for that group.
3. **System-Wide System Messages**
  - Provide information relevant to the entire Mapp Engage system.

## **Delivery Channels**

System messages can be sent via **email** or **SMS**. By default, messages are sent as emails, even if SMS functionality is enabled for your system. To send a system message via SMS, activation is required for each individual message. For more details, refer to [System Messages via SMS](/v1/docs/system-messages-via-sms).

## **Default System Messages**

- Mapp Engage provides pre-configured default system messages in text email format.
- These default messages can be edited to suit your requirements and reverted to the original default at any time.
- The default messages are available in English and German. The English version is used as the fallback when a recipient's preferred language is unavailable.
- Additional languages can be added to the default system messages. For details, refer to [System Message Languages](/v1/docs/system-message-languages).

#### **Enhancements to Default Messages**

- You can add an HTML version or create an SMS version of the default text email message.
- For guidance on editing defaults, see [Edit Default System Messages](/v1/docs/edit-default-system-messages).

## **Customized System Messages**

System messages can be customized in two ways:

1. **Edit the Default Messages**
  - Modify the existing default messages for each language individually.
  - Automatic translation is not available; each language version must be edited manually.
  - Reverting to the original default message is always possible.
2. **Use a Template**
  - Create a system message using a prepared message as a template.
  - A separate message must be created for each required language.
  - Templates allow personalization with user attribute data. For guidance, see [Create Templates for System Messages](/v1/docs/create-templates-for-system-messages).

## **Tracking System Messages**

Default system messages cannot be tracked (e.g., opens or clicks). To enable tracking, create system messages using a **template**. For instructions, see:

- [Create Templates for System Messages](/v1/docs/create-templates-for-system-messages)
- [Use Template for System Message](/v1/docs/use-template-for-system-message)

## System Message Examples

#### External

**Confirming email change request: `SysMsgConfirmUserEmailChange`**

Hello Anna,

Please reply to this email to confirm your Email Change Request,

or alternatively, click on the following link:

`https://confirmation-link`

Best regards,

Your Support Team

**Profile Change Confirmation Request: `SysMsgProfileChangeConfirmationRequest`**

Hello Anna,

Your recipient data has been changed!

YOU MUST REPLY TO THIS MESSAGE TO CONFIRM THE CHANGES!

If you want to confirm your changes via Web click here:

`https://confirmation-link`

Regards,

Your Support Team

**Unsubscribe Confirmation: `SysMsgUnsubscribeFromMultipleGroups`**

Hello Anna,

We are sorry that you unsubscribed from the newsletters.

Best regards,

Your Support Team

#### Internal

**Reset Your Mapp Password: `SysMsgASForgotPassword`**

Click below to reset your password for username: login

If you did not submit the request to reset your password, please contact your administrator.

`reset.link`

**Cloud Export Notification: `SysMsgCloudExportGenerated`**

Hello Sandra,

Your export was successfully generated and is available for download from the specified server.

Name: Name

Type: Link Clicks

ID:

Export File Name:

Best regards,

Your Support Team

**Coupon Alert: `SysMsgCouponAlert`**

Hello Sandra,

The coupon list `previewCouponList `has 100 coupons left.

Upload more coupon codes for further sendouts!

Best regards,

Your Support Team