---
title: "System-Wide Contact Reactivation"
slug: "system-wide-contact-reactivation"
updated: 2026-02-24T16:31:03Z
published: 2026-02-24T16:31:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# System-Wide Contact Reactivation

## Goal

Reactivate contacts who are deactivated across all groups in Mapp Engage.

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## Prerequisites

- Permission to create and manage segments
- Permission to manage groups and group memberships
- Permission to reactivate contacts

If system-wide reactivation is not available, contact your administrator.

---

## Procedure

### 1. Create a segment for system-wide deactivated contacts

1. Navigate to *Audience > Segmentation > Segmentation Builder*.
2. Click **Create** and enter a name for the segment.
3. Drag **Profile Attribute** onto the canvas.
4. Configure the criterion:
  - **Attribute Name:** Bounced(S)
  - **Operator:** Equals
  - **Value:** Yes
5. Click **Apply**.
6. Save and publish the segment.

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### 2. Transfer the segment to a new group

1. Open the segment overview.
2. Select the segment.
3. Click **Transfer**.
4. Choose **New Group** as the transfer target.
5. Enter the required group details.
6. Click **Transfer**.

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### 3. Reactivate contacts in the new group

1. Navigate to *Audience > Deactivated*.
2. Select the newly created group.
3. In **Deactivation: Summary**, locate the relevant response category.
4. Click **Reactivate**.
5. Confirm the group-level reactivation.
6. When prompted, confirm **system-wide reactivation**.
7. Repeat for additional response categories if required.

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## Result

The selected contacts are reactivated across all groups and channels in the system.