Testing eCommerce Tables

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Goal

Verify that the Abandoned Cart, Abandoned Browse, and Wishlist eCommerce tables are updated correctly based on contact activity on your website.

Prerequisites

Before testing the eCommerce tables, ensure the following requirements are met:

  1. User Matching and Registration via Intelligence is enabled. This ensures that website interactions are correctly assigned to contacts.

  2. Consistent product identifiers are used. The same product identifier must be used in the eCommerce Product Catalog and in the Abandoned Cart, Abandoned Browse, and Wishlist tables. This consistency is required for accurate tracking.

Example Data

The following values are provided only as examples to illustrate the testing steps. These values might not exist in your system.

  • Contact ID (UserPK): 99247650

  • Product identifier (ProductSKU): 1812

When following this procedure, replace these values with a contact ID and product identifier from your own system.

Tip:

Use a debugger (such as the Mapp Cloud Debugger) to check the product identifier. In Mapp Intelligence, it’s represented by the ba parameter; in Mapp Engage, it’s the productSKU.

Procedure

Follow these steps to test and verify that the eCommerce tables update correctly.

  1. Ensure that the Product is in the Product Catalog.

    • In Mapp Engage, navigate to Administration > eCommerce > Product Catalog.

    • Search for the product using your product identifier, for example, ProductSKU 1812.

    • If the product is missing, add it to the Product Catalog.

  2. Trigger a product interaction on your website.

    • Log in to your online store.

    • View the product or add the product with your product identifier, for example, ProductSKU 1812, to the cart or wishlist.

    • You can leave the page after completing the action.

  3. Check the Abandoned Cart, Browse, or Wishlist table.

    • In Mapp Engage, navigate to Administration > eCommerce > Wishlist / Abandoned Cart / Abandoned Browse.

    • On the Data/User tab

      • Enter the UserPK, for example 99247650

      • Click Search

    • Alternatively, on the Data / ProductSKU tab:

      • Search using the Key Prefix, for example 1812-99247650

      For Abandoned Browse testing, you can stop after this step.

  4. Remove the product from the cart or wishlist.

    • Return to your online store.

    • Remove the product from the cart or wishlist:


  5. Verify product removal.

    • In Mapp Engage, return to the eCommerce table.

    • On the Data / ProductSKU tab:

      • Enter the Key Prefix, for example 1812-99247650

      • Click Search

    • Alternatively, search on the Data / User tab using the UserPK, for example 99247650.

Outcome

After adding or viewing the product, the eCommerce table shows an entry linking the contact with the selected product.

After removing the product from the cart or wishlist, the entry is no longer returned in the eCommerce table, confirming successful removal.