---
title: "Ticket Types"
slug: "ticket-types"
updated: 2025-10-21T12:46:01Z
published: 2025-10-21T12:46:01Z
canonical: "docs.mapp.com/ticket-types"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Types

You can select one of four Ticket Types when creating a ticket on the Support Portal, depending on your specific needs.

> [!NOTE]
> Case versus Ticket
> 
> Please note that Ticket Types are in a section called Case Types under the ticket creation.

| **Ticket type** | **Description** |
| --- | --- |
| Service Request | Choose this if you’d like our team to carry out a specific task or make a change in your Mapp product, such as setting up new features, updating configurations, or making adjustments to your account. |
| Technical Issue | Select this option if something isn’t working as expected. This covers bugs, system errors, or any problems affecting how your Mapp product functions. |
| Deliverability Support | Use this type if your messages aren’t reaching your audience as intended. This includes problems like delivery blocks, bounces, or low inbox placement, and our specialists will help resolve them. |
| Question | Are you unsure which category fits, or do you just need some guidance? Choose this option to ask a general question, and we’ll make sure it gets to the right team. |