Introduction
This FAQ answers common questions about preparing and delivering Transaction Feeds, including how to handle returns, in-store purchases, cancellations, and historical data.
How should returns be handled when they occur days or weeks after purchase?
Include all original transaction data, using the same OrderId and EntryId, and add the return date.
Do you need information about products purchased in-store?
Ideally, yes. All purchases, whether online or in-store, should be included.
In-store purchases must be identified using the Channel field in the Transaction Feed.
Do you need information about products returned in-store?
Ideally, yes. However, it is understood that providing this information is a common limitation.
Is it acceptable if there is overlap between one day’s file and the next?
Yes. Transaction lines with the same OrderId and EntryId will be updated if they already exist.
What if an order is canceled after it appears in a file but before it is sent to the customer?
Only include entries for items that were actually sent to the customer.
What if an order was only partially sent to a customer?
As with canceled items, include only entries for items that were sent.
Should items not relevant to Mapp Fashion be included?
No. Items that are not relevant, such as homeware or electrical goods, do not need to be included.
Can historical transaction data be delivered in multiple files?
Yes. Historical transaction data can be delivered in multiple files on request.
What about items such as gift wrap, premium shipping, or gift cards?
Do not include items that do not correspond to a wearable item received by the consumer.