---
title: "Unsubscribe  Contact Based on Keywords in Reply"
slug: "unsubscribe-contact-based-on-keywords-in-reply"
updated: 2024-03-07T13:12:35Z
published: 2024-03-07T13:12:35Z
canonical: "docs.mapp.com/unsubscribe-contact-based-on-keywords-in-reply"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unsubscribe  Contact Based on Keywords in Reply

## Goal​

To automatically unsubscribe group members who send a reply to a message. Only replies that contain keywords, for example, "unsubscribe" or "do not contact", result in an unsubscribe. You can define your own keywords.

## Prerequisites​

You need ​Automation​ or the ​Whiteboard​ for your system.

## Procedure​

This procedure has two steps.

A) Configure ​Reply Handling​ in the group settings.

B) Create an event-based automation.

### A) Configure Group Settings​

1. In the ​Main Navigation​, click **​Groups​**. ⇒ The ​Group Overview​ window opens.
2. Click ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/87db75fe-8724-40ae-8805-bc2254824254.png) next to the group. ⇒ The ​Settings​ window opens.
3. Select the **​Reply Handling**​ tab.
4. From the drop-down list ​Replies​, select ​**Initiate an event-based automation**​.
5. Click **​Save​**.

### B) Create an Event-based Automation​

1. In the ​Automation​ area, create a new whiteboard.
2. Drag these modules onto the whiteboard: 1 ​Event​ module and 1 ​Event-based job​ module.
3. Drag and drop between the ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/1b13decd-36bc-47e3-b935-c1199d1f983e.png) symbols to connect the modules.
4. Define the module settings as follows: **Event Module**

| Field | Entry |
| --- | --- |
| Name | Enter a name for the module. |
| Event | ​Message Reply Received (C)​ |
| Group Name | Select the group. |
| Subject | From the drop-down, select ​Contains​. In the third field, enter the word that Mapp Engage should look for in the incoming subject line. |
| To Address | These fields limit the event to replies addressed to a certain email address. This can be used to apply the automation to multiple groups. It is necessary to configure the ​Reply Handling​ in the group settings of each group to which this automation should apply. The ​To Address​ is not the normal group address. This address has the format *groupname-event@domain.com*. The event is limited to incoming messages to this automatically generated reply address. |

> Check for Multiple Words
> 
> You can use Regex to check for multiple words at the same time. From the drop-down, select ​Matches [Regex]​. In the third field, enter the Regex.
> 
> Example: **unsubscribe|(do[\s]*not[\s]*contact)**
> 
> ​.*​ indicates that additional text or no text can appear before or after.
> 
> ​|​ represents an "or" and indicates that only one of the patterns must appear in the email
> 
> ​[\s]*​ indicates that one or more empty spaces may exist between these words.

> Check the Subject Line and the Body
> 
> It is not possible to use the same automation to check both the subject line and the body. To do so, create a second automation on the same whiteboard.
> 
> **Event-based Job Module**

| Field | Entry |
| --- | --- |
| Name | Enter a name for the module. |
| Job | ​Unsubscribe Member from One Group (C)​ |
| Contact | Check the ​Use Event Parameter​ checkbox. |
| Group Name | Check the ​Use Event Parameter​ checkbox. |
| Send Confirmation | Select ​Yes​ to send a confirmation message. |

Continue creating the whiteboard:
5. Click **​Next​**. ⇒ The ​Whiteboard​ window opens to step ​2. Define Time Frame​.
6. Click **​Activate​**to immediately activate the whiteboard. Only active whiteboards are executed by the system. ⇒ The whiteboard is saved and activated. The automation has the status ​Running​ if the start date is immediate and ​Scheduled​ if the start date is in the future.