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      Update Attributes of App Contacts
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      Update Attributes of App Contacts

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      Article summary

      Goal​

      Set up ongoing automation to import contact information collected by your app.

      Prerequisites​

      Set up an Engage FTP server and forward the FTP server information to Mapp.

      Background Information​

      Your app provides data that is sorted and stored in different files. To import the data into the profile attributes of your contacts in Engage, you must set up an automation.

      You must create an automation for every app that is connected to your Engage system.

      The program runs continuously in your Engage system, so you always collect data about your contacts.

      Procedure​

      For this automation, you need to create a time-based trigger using a «Time» trigger that repeats every hour.

      Define the automation as follows:

      Time Module

      Field

      Setting

      Date

      ​Recurring Date​

      Period

      Hour(s)

      Value

      1

      Time

      00:30:00

      The file is uploaded at the top of the hour. Engage must run the automation after the upload has finished.

      Time-based Module

      Field

      Setting

      Job

      Import Contacts

      Import Mode

      ​Update current members​

      Plus, add a checkmark next to the ​override attributes-only​ setting.

      System Name

      Select an Engage system. If you have more than one domain, the names of the domains appear in the list. Enter the domain that you use for email sendout to your group.

      Encoding

      UTF-8

      Source File

      *.csv.gz

      File Type

      CSV

      File location

      Enter the FTP address where the import file is located. This address has the following format: protocol://user:password@host.port/url-path. Example: ftp://joesample:1password@ftp.mapp.com/import

      Group Email

      Define the group where the contacts of the app are saved.

      Parameter

      Add a parameter that unzips a gzip file.

      ​source-compression​ ​gzip​.

      For more information, see Import Contacts.

      Be careful when the parallel import feature is enabled for a specific system. One automation per file is needed. So you need to have at least one for each of the following:

      *_LTAPPIDGT_lastactivation.csv.gz

      *_LTAPPIDGT_lastactivation.csv.gz

      *_LTAPPIDGT_lastactivation.csv.gz

      If you use custom fields then you need to create one per each one.

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