View Contact Message History
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    View Contact Message History

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    Article summary

    Goal​

    To view all the messages that you have sent to a particular contact.

    Background Information​

    The ​Message History​ window displays all the messages that you have sent to a contact.

    What can I do in this window?

    • See all the messages that a contact has received from you.

    • See how many times a contact received a copy of a single message. Single messages include automated single sendouts (birthday messages, transactional messages), some messages that are sent with API calls and system messages.

    • Search for a specific message, sendouts from a specific group or messages that are sent in a certain time frame.

    • See whether the contact opened or clicked the message.

    Related Topics​

    Procedure​

    1. In the ​Main Navigation​, click Audience​ > ​Contact Management> All Contacts.
      ⇒The ​Contacts Overview​ window opens.

    2. Locate the desired contact in the table. You can use the input fields in the table header to search for a contact. Search by name, address type (email, SMS, or mobile app alias), or external identifier.

    3. Next to the selected contact, click ​Message History​.

      The ​Message History​ window opens. The ​Message History​ window displays all the messages that a contact has received from you.

    Hint:

    If you delete a message from Mapp Engage:

    • The message statistics are deleted. You can no longer view or download statistics for this message.

    • The contents of the message are deleted. You can no longer open the ​Message Preview​ window for this message.

    However, the message is still displayed in the list of sent messages in the ​Message History​ window.


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