--- title: "Welcome Program (Import)" slug: "welcome-program-import" updated: 2024-03-07T13:19:53Z published: 2024-03-07T13:19:53Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.mapp.com/llms.txt > Use this file to discover all available pages before exploring further. # Welcome Program (Import) ## Scenario​ Schedule automated import of new contacts on a weekly basis. After import, you send a welcome message to the new members. The program includes a follow-up message to all new subscribers who don't click the welcome message. ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/7de90dcd-989f-4dcc-ac97-ed0371e87eda.png) > Hint: > > In this scenario you create a selection for new members. This is mandatory. Otherwise, the welcome message will be sent to existing group members and new members. ## Benefits​ - Import new contacts and kick-start your welcome program - all in one automation! - Get your customer relationship off to a great start with an enthusiastic, genuine welcome mail and a targeted follow-up. - Encourage new subscribers to make the leap to purchasers. ## Marketing Inspiration​ - Don't forget to set up a profile enrichment program so that you continuously gather data about your contacts. See [Profile Enrichment​](/v1/docs/profile-enrichment). ## Procedure​ This procedure has three steps. A) Create two messages: a welcome message and a follow-up message. B) Create two selections. The first identifies contacts imported on the current date. The second identifies contacts who were added to the group a week ago, but who didn't click on the welcome message. C) Automate the import and sendout processes on a whiteboard. A delay between import and sendout is mandatory. This gives Mapp Engage time to import all of the contacts in the file. ### A) Create the Messages​ | ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/3c487d30-c2fe-47be-967d-709441e781d9.png) | ​WelcomeMessage​ | Save the message as a prepared message. For more information, see [Save Draft as Prepared Message​](/v1/docs/save-draft-as-prepared-message). | | --- | --- | --- | | ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/3c487d30-c2fe-47be-967d-709441e781d9.png) | ​ReminderMessage​ | > Hint: > > You can update the content of the prepared message at any time. For example, you can easily add or change a coupon or update the graphics. There is no need to change or pause the automation. Sendout with the new content continues as scheduled. ### B) Create the Selection​ In the ​*Recipients​ > ​Selection*​ area, create two new selections with the following conditions. | ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/41709a6e-427b-405a-9c71-48a8724602b6.png) | ​NewMemberSelection​ This selection filters for members who were only added to the group on today's calendar date. | Basis for Condition: ​Group​ Select the group into which you import new contacts. Click **​Add**.​ Rule: ​Member Creation Date​ Time range: ​Selection run date, exactly before, 0 days​ | | --- | --- | --- | | ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/41709a6e-427b-405a-9c71-48a8724602b6.png) | ​NewSubscribers_NoClick​ This selection filters for members who added to the group 7 days ago and didn't click on the welcome message. | **Condition 1:**Selects contact who did not click on the special introductory offer email. Basis for Condition: ​Message​ Group: Select the group. Message: ​Prepared Message​. From the ​Prepared Message​ drop-down list, select the ​WelcomeMessage​ message. Click **​Add​** Status: ​Link clicked, No, Any link ​ | | --- | --- | --- | | **Condition 2:** Selects contacts who were added to the group Basis for Condition: ​Group​ Select the group into which you import new contacts. Attribute: ​Member Creation Date​ Click **​Add​** Match: ​Selection run date, exactly before, 7 days​ | ### C) Create Automations ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/185ffdd1-8dfa-44be-862c-984c8a4701a4.png) 1. In the ​Automation​ area, create a new whiteboard. 2. Drag 1 ​Time​ module and 3 ​Time-based job​ modules onto the whiteboard. 3. Drag and drop between the ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/cb876d82-df0d-4d61-8352-d72006afeb05.png) symbols to connect the modules as shown above. 4. Define the module settings as follows: | a. Time Module | Field | Entry | | --- | --- | --- | | ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/2712787c-0efe-44b5-9027-9786d9eb9563.png) | Name | Enter a name for the module. | | Date | ​Recurring Date​ | | Time | Define the desired schedule. | | Period | Week(s) | | Value | 1 | | b. Time-based Job Module | Field | Entry | | --- | --- | --- | | ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/b4a05d1d-6893-4dd4-8653-e74888660590.png) | Name | Enter a name for the module. | | Job | ​Import Contacts​ | | Import Mode | Add | | New Contacts Are | Added without Message | | Settings | Define the remaining settings and the server address where your file is stored. See [Import Contacts​](/v1/docs/import-contacts). | | Group Name | Select the group the contacts are imported into. | | c. Time-based Job Module | Field | Entry | | --- | --- | --- | | ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/4d4c8165-45d2-4af3-a8b2-f1a4f23aef47.png) | Name | Enter a name for the module. | | Job | ​Send Prepared Message to Group​ | | Message | ​WelcomeMessage​ | | Defer Sendout | Add a delay of several hours. A delay between import and sendout is mandatory. This gives Mapp Engage time to import all of the contacts in the file. | | Selection | Select the ​NewMemberSelection​. | | d. Time-based Job Module | Field | Entry | | --- | --- | --- | | ![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/4d4c8165-45d2-4af3-a8b2-f1a4f23aef47.png) This module sends the ​ReminderMessage​. | Name | Enter a name for the module. | | Job | ​Send Prepared Message to Group​ | | Message | ​ReminderMessage​ | | Defer Sendout | 1 week | | Selection | Select the ​NewSubscribers_NoClick​. | 5. Click **​Next​**. ⇒ The ​Whiteboard​ wizard opens to step two. 6. Define the desired time frame and notifications. 7. Click **​Activate​**to immediately activate the whiteboard. Only active whiteboards are executed by the system. ⇒ The whiteboard is saved and activated. The automation has the status **​Running​**if the start date is immediate and **​Scheduled​**if the start date is in the future.