---
title: "Why am I having trouble logging into Mapp Intelligence?"
slug: "why-am-i-having-trouble-logging-into-mapp-intelligence"
updated: 2024-03-15T13:33:05Z
published: 2024-03-15T13:33:05Z
canonical: "docs.mapp.com/why-am-i-having-trouble-logging-into-mapp-intelligence"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I having trouble logging into Mapp Intelligence?

If you fill in your information correctly but after loading, you are returned to the log-in page, the problem may be that your ad blocker prevents you from logging in.

The best option is to deactivate your AdBlocker completely while using Intelligence. However, if this is not possible, please whitelist our domain: webtrekk.com. For example, in AdBlockPlus this can be done in the settings tab:

![](https://cdn.document360.io/554b9b98-6720-4d8b-9919-c7b203d72648/Images/Documentation/acdb5545-b308-4641-861a-79ff00733fee.png)